We are a global IT engineering services company founded by seven industry veterans, bringing together a wealth of expertise as a unified solutions provider. Our team has helped clients worldwide in the healthcare, finance, and high-tech sectors drive business growth across their value chains. We are certified with globally recognized standards in information security, inspiring client trust and enabling us to serve industry segments protected by regulatory c ... ompliance. Partner with us to thrive in competitive technology domains, leveraging the benefits of strategic outsourcing and a global workforce dedicated to deliver success.
View Company ProfileWebinar Support
Job summary
-
No. of Vacancy
: 1 -
Job Type
: Full Time -
Offered Salary
: Negotiable -
Gender
: Both -
Career Level
: Senior Level -
Experience
: 4-8 Years -
Apply Before
: 2025-02-21 (15 Days Left) -
Skills
:Webex
Job Description:
We are seeking a detail-oriented and proactive Webinar Support Specialist to join our team. The ideal candidate will be responsible for providing technical and logistical support for webinars, ensuring a smooth and seamless experience for both presenters and attendees. You will work closely with event organizers, presenters, and attendees to address technical issues, troubleshoot problems, and ensure the successful execution of virtual events.
Key Responsibilities:
- Provide real-time technical support during webinars, including troubleshooting audio, video, and connectivity issues.
- Assist presenters in setting up and testing equipment, software, and presentation materials prior to the webinar.
- Monitor webinar sessions to ensure smooth operations, handling any technical issues promptly.
- Respond to attendee inquiries and resolve technical issues related to joining the webinar, audio/video quality, and presentation access.
- Ensure webinar platforms (Zoom, WebEx, GoToWebinar, etc.) are properly configured for each event.
- Maintain communication with event organizers to provide updates and address any lastminute changes or challenges.
- Coordinate the setup, testing, and monitoring of webinars, ensuring all necessary materials are available and accessible.
- Prepare and distribute post-webinar reports, including attendance, technical issues, and feedback.
- Stay up to date with webinar technologies and tools to ensure best practices are followed.
Required Knowledge, Skills, and Abilities:
- Previous experience providing technical support for webinars or virtual events.
- Strong knowledge of webinar platforms (Zoom, WebEx, Microsoft Teams, etc.).
- Excellent communication skills and the ability to explain technical concepts in simple terms.
- Ability to troubleshoot and resolve technical issues quickly and efficiently.
- Strong organizational skills and attention to detail.
- Ability to work independently and handle multiple tasks simultaneously.
- Customer service-oriented with a focus on providing excellent attendee experiences.
Education + Experience:
- 4-8 Years of experience in the a related field.
Apply Instruction:
Interested candidates fulfilling the mentioned criteria are encouraged to Apply using the Easy Apply Button below. Registered candidates may also apply using the Apply Now Button.
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