Established in 2009, eSewa is a household name today. South Asia’s first digital wallet, licensed Payment Service Provider from Nepal Rastra Bank (Central Bank of Nepal), and an ISO 27001:2013 certified, eSewa is a subsidiary company of F1Soft International, a leading FinTech company of Nepal. Team eSewa has been working tirelessly to achieve its vision to create a cashless economy. For this, the company has onboarded more than 150k merchants, 50+ Bank ... s and Financial Institutions (BFIs) and established a wider network of agents nationwide. eSewa is a mobile wallet that allows you to make online and offline payments to merchants, transfer funds to banks and much more.
View Company ProfileQuality Assurance Officer - CSR
Job summary
-
No. of Vacancy
: 1 -
Job Type
: Full Time -
Offered Salary
: Negotiable -
Gender
: Both -
Career Level
: -
Experience
: - Years -
Apply Before
: 2019-06-02 Closed
Job Description:
Designation: Quality Assurance Officer - CSR
Department: Customer Support Department
We're looking for a customer service professional who can help support our growing member base. Our ideal candidate is someone who is energized by helping our team and is a determined problem-solver.
Job Description:
- Draft quality assurance policies and procedures
- Interpret and implement quality assurance standards
- Evaluate adequacy of quality assurance standards
- Measure the quality unit of calls under the provided guidelines.
- Devise sampling procedures and directions for recording and reporting quality data
- Review the implementation and efficiency of quality and inspection systems
- Plan, conduct and monitor inbound and outbound calls.
- Document quality assurance activities
- Investigate customer complaints and non-conformance issues
- Collect and compile statistical quality data and present it to reporting unit.
- Analyze data to identify areas for improvement in the quality system
- Develop, recommend and monitor corrective and preventive actions
- Prepare reports to communicate outcomes of quality activities
- Identify training needs and organize training interventions to meet quality standards
- Evaluate findings and implement appropriate corrective actions
- Responsible for document management systems
- Assure ongoing compliance with quality and organization regulatory requirements
Education + Experience:
Job Specification:
- Bachelor’s degree holder or equivalent.
- Prior work experienced in customer care or support unit.
- Judgment, decision-making, planning and organizing
- customer service/support oriented
- Teamwork
- Problem analysis and problem solving
- Attention to detail
- Good communication skills - verbal and written
- data collection, management and analysis
- Proficiency with computers, especially with CRM software, typing speed and MS office packages
- Good presentation skills
Apply Instruction:
Interested Applicant's can send their CV and Cover Letter at careers@esewa.com.np
Job Action
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