Codewing Solutions is a creative digital agency based in Kathmandu, Nepal. We specialise in providing superior quality website design and development, search engine optimisation (SEO) and mobile apps development. Codewing Solutions had demonstrated a consistent commitment to delivering quality creative works and we follow a process to ensure the quality of works. Read about our web development process, search engine optimisation (SEO) process and mobile app ... development process. At Codewing Solutions, we love making designs, develop websites and mobile apps and market websites online, and truly value the things we create. That is why we started our business in the first place. We focus on you. It’s our job to make sure you are happy and get exactly what you want, nothing less but more. Over the last few years we’ve made a reputation for building creative things that are attractive and easy to use. We’ve worked with many types of business to provide an outstanding online experience and a serious competitive advantage. At Codewing, we work directly with you, providing personalised, unique solutions that cater to your area of business. Each project is unique and special to us. Thus, we treat each one with care, passion and purpose to become a trusted partner for your future growth.
View Company ProfileWordPress Customer Support/Happiness
Job summary
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No. of Vacancy
: 3 -
Job Type
: Full Time -
Offered Salary
: NRS 15,000 - 30,000 Per hour -
Gender
: Both -
Career Level
: Entry Level -
Experience
: 1 Years -
Apply Before
: 2020-07-15 Closed
Job Description:
Are you passionate about WordPress? Keep reading!
Codewing Solutions is looking for 3 WordPress Customer Support/Happiness members to join our team. The work requires you to communicate with our customers via email or chat to resolve their issues while using our themes under the supervision of the customer support team. Freshers can apply!
If you are hired, you will work remotely but are expected to work from our office in Hadigaun (near Baluwatar) when the lockdown is over and it is safe to work from the office. Our preference will be for those who are willing to work on a night shift from home (8pm - 4am). The timing will be flexible.
What will you be responsible for?
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Answering to our customer queries/tickets
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Report the issues to the development team/seniors faced by the customers
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Addressing the open requests in the WordPress.org forum
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Write the basic CSS code to tweak customers' website
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Should able to write structured and pedagogical documentation materials, with organized paragraphs and clean screenshots when needed
Required Knowledge, Skills, and Abilities:
How qualified you should be?
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Good knowledge of WordPress CMS, Themes and Plugins
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Basic Knowledge of HTML and CSS
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Should have a good understanding of PHP and Javascript is a plus
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A basic knowledge of FTP, .htaccess files, basic SEO will be a plus but not mandatory
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Good command in English and should be able to write emails without grammatical mistakes
Education + Experience:
- Bachelors in Computer Science
Benefits:
Why you will love working with us?
When you join our team, these are some of the perks that you get.
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Create digital products that will be used by thousands of people all around the world
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Work with a team which has proven record of building and scaling world-class products
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Fun and friendly people to work with
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Cozy workspace with CPU, dual monitor working station and ergonomic seating arrangement
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Free lunch and snacks
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Unlimited coffee and tea
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Flexible working hours
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Salary review regularly
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Recreational activities
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Provident Fund, gratuity, Dashain bonus, insurance, and paid leaves
Wait! Before sending your CV to us, make sure:
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I have traveled to at least 1 place in the last 1 year.
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I am passionate about at least one other thing apart from programming or have a hobby. Passion about programming is expected.
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I exercise regularly and take care of my health.
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I have read at least 1 book in the last 6 months.
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I have helped at least 1 person after the lockdown.
Apply Instruction:
If the vacancy appeals to you and matches your interest, send an email to hire@codewing.co (NOT .COM). The email should include the following:
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Your CV/Resume
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Your Work Portfolio (can be included in CV/Resume as well)
It should also include answers to at least two of the following questions:
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What is the last book you read and how did that change your thought process?
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What causes are you passionate about?
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What are your 5 major strengths?
We’ll take it from there.