Zen Nepal is one of the reputed Travel Agency located at Thamel, Kathmandu.Zen Nepal seeks application from enthusiastic, competent and qualified candidates for the following position: For more details please visit our website: http / ... /zennepal.com/ or http://zentravels.com/
View Company ProfileTicketing Officer
Job summary
-
No. of Vacancy
: 3 -
Job Type
: Full Time -
Offered Salary
: NRS 15,000 - 35,000 Per month -
Gender
: Both -
Career Level
: Mid Level -
Experience
: 1 Years -
Apply Before
: 2019-10-03 Closed
Job Description:
We are looking for 2-3 ticketing officers to work in our Thamel location during the night shifts. We prefer candidates with experience in international ticketing with Amadeus, and we are also willing to take non-experienced candidates with very strong academic abilities. We work in a fast-paced, call center model and our customers are from the United States and most calls are during the night. Intense hands-on training will be provided before your job assignment. A stipend will be provided during the training period. Interviews will begin on a rolling basis and the best candidates will be selected immediately. We will not wait for the interview deadlines.
- Responsible for selling tickets to our passengers by phone, email, and in-person visits. We prefer candidates who are able to cross-sell tickets, travel packages, and insurance.
- Provide a high level of customer care at all times. Be able to communicate in English and Nepali at the business level. Explain routing, visa rules, transits, etc
- Handle refund, re-issuance, and cancellation of air tickets. Escalate difficult cases to seniors and airline staff.
- Calculate the best fares and optimal routes, and have persuasion skills.
- Other assignments related to airline ticket, such as maintaining cost sheets, developing messages for social media, etc.
Required Knowledge, Skills, and Abilities:
- Rigorous, in-house training will be provided in ticketing, customer interaction, and sales
- Candidates are expected to work during the night shift
- A minimum, two-year commitment is required for the position
- Should be fluent in written and spoken both English and Nepali
- Should have excellent academic records at the Intermediate and Bachelors level
- A written exam will be followed by a personal interview
Education + Experience:
Should have Bachelor Degree