As independent CRM, ERP, and complementary technology advisors, we provide unbiased advice on the right solution to meet your business requirements. We regularly review the marketplace to offer you the best of breed technologies based upon your roadmap, features, functionality and overall ability to empower organisations to realise their potential. Taking a pragmatic approach, and leveraging the expertise of our centres of excel ... lence focused on the different and ever-evolving capabilities of the CRM and ERP ecosystem – our deep-level expertise means we can design ‘configured’ solutions using the latest technology, in a rapid manner and keeping the total cost of ownership to a minimum. Whether your goal is to provide a better customer experience, drive more sales or optimise your operations – SeeLogic provides a suite of end-to-end services from project inception to ongoing support and evolution, steering you clear of common pitfalls along the way. We work with you to ensure the technology is embraced by your people, it delivers the results you want and propels you ahead of the competition.
View Company ProfileTechnical Support Technician
Job summary
-
No. of Vacancy
: 10 -
Job Type
: Full Time -
Offered Salary
: Negotiable -
Gender
: Both -
Career Level
: Entry Level -
Experience
: - Years -
Apply Before
: 2019-08-29 Closed
Job Description:
- Installation & configuration and supporting of a client’s systems and applications.
- Maintenance and monitoring of client’s systems and support them to troubleshoot the issues.
- Logging the queries of customers and employees.
- Analysis of call logs in order to discover any underlying issues or trends.
- Diagnosing and solving hardware or software faults.
- Testing and evaluating new technology.
- Responding to call-outs in a timely fashion.
- Following instructions, either written or in diagram form, in order to set up a system or fix a fault
- Provide after-sales support for software or services of business that specialize in providing customers with support and maintenance
Required Knowledge, Skills, and Abilities:
- In-depth knowledge of hardware and software
- Up-to-date knowledge of the latest IT and software trends
- Strong customer service ethos
- Ability to work well along with the team
- Strong communication skill & excellent organizational skills
- Ability to quickly establish good working relationships with clients
- Willingness to work in different shifts for 24X7 operations
- Ability to be patience, calm, attentive with logical mind
- Enthusiasm for continual learning
Qualifications and requirements (Preferably):
- Bachelor’s in Engineering/Computer Science or Diploma in Computing
Note:
- Freshers are encouraged to apply***
Education + Experience:
Bachelors