Welcome to MiDas Technologies (P.) Ltd. - A Nepal based professionally managed company offering IT solutions to local as well as overseas clients. We offer you a unique combination of experience, knowledge, methodology and professional commitment that makes us the right choice for your business. Our continue success is a reflection of our primary focus- value, quality and commitment to the best possible customer service. As we develop new modules and update ... exisiting ones, we always ensure that our current customers remain our top priority. We are proud that our very first customer is still an important member of the MiDas family.
View Company ProfileTechnical Support Staff – Customer Service
Job summary
-
No. of Vacancy
: 1 -
Job Type
: Full Time -
Offered Salary
: Negotiable -
Gender
: Both -
Career Level
: Entry Level -
Experience
: 1 Years -
Apply Before
: 2022-10-18 Closed -
Skills
:AnalyticalCommunicationsWritten Communication
Job Description:
- Respond to customer queries in a timely and accurate way, via call and other communication medium.
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
Required Knowledge, Skills, and Abilities:
- Sound IT knowledge.
- Excellent analytical and problem-solving skills.
- Exceptional communication skills.
- A patient and compassionate disposition.
- Detail-oriented.
- Female Candidates are highly encouraged to apply.
Education + Experience:
- Bachelor’s Degree in a relevant field
- 0-6 months of experience in Customer Support.
Apply Instruction:
Interested candidates fulfilling the mentioned criteria are encouraged to Apply using the Easy Apply Button below. Registered candidates may also apply using Apply Now Button.