IME Group

The IME Group is a business conglomerate and has made its investments in banking, remittance, trading, IT, communications, energy, tourism, automobiles, insurance and infotainment. All its businesses are pioneering their respective areas and are surging ahead in the country’s business landscape.

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Technical Support Officer

Support

Apply Before : 2021-10-26 ((7 Days Left))

Job summary

  • No. of Vacancy
    20
  • Job Type
    Full Time
  • Offered Salary
    Negotiable
  • Gender
    Both
  • Career Level
    Entry Level
  • Industry
    Information Technology
  • Experience
    1 Years
  • Location
    Kathmandu
  • Apply Before
    2021-10-26
    (7 Days Left)
  • Views
    141
  • Skills
    Communications
    Networking

Job Description:

  • Help customers in product deployment and troubleshooting technical issues, both verbally and electronically in a positive, professional, efficient manner
  • Document customer issues/resolution/steps taken to troubleshoot and report to the product team
  • Capture customer  requirements and common causes of technical issues
  • Follow-up on customer issues in a timely manner and monitor them to closure.
  • Respond to product-related technical inquiries from customers.
  • Provide product demos and walk-throughs to customers.
  • Weekly visit to the hospital for taking feedback from the client.
  • Weekly phone call to hospital for any issue.
  • Timely solve the issue of hospital
  • Daily report entry in MiDas PMS
  • Daily work status update to Own Implementer head

Required Knowledge, Skills, and Abilities

  • An excellent communicator and collaborative worker.
  • Must have good communication skills
  • Willing to travel all over Nepal
  • Must have two-wheeler with a valid license
  • Support background in software or related will be added advantage

Education + Experience

  • Bachelor’s Degree in Information Technology or equivalent experience
  • Minimum of 1 years of experience in software implementation and project management.

Apply Instruction

Interested candidates fulfilling the mentioned criteria are encouraged to Apply using the Easy Apply Button below. Registered candidates may also apply using Apply Now Button.

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