Welcome to MiDas Technologies (P.) Ltd. - A Nepal based professionally managed company offering IT solutions to local as well as overseas clients. We offer you a unique combination of experience, knowledge, methodology and professional commitment that makes us the right choice for your business. Our continue success is a reflection of our primary focus- value, quality and commitment to the best possible customer service. As we develop new modules and update ... exisiting ones, we always ensure that our current customers remain our top priority. We are proud that our very first customer is still an important member of the MiDas family.
View Company ProfileTechnical Support Officer
Job summary
-
No. of Vacancy
: 10 -
Job Type
: Full Time -
Offered Salary
: Negotiable -
Gender
: Both -
Career Level
: Mid Level -
Experience
: 1 Years -
Apply Before
: 2019-09-11 Closed
Job Description:
- You are choose to provide after-sales support for software or businesses that specialize in providing customers with support and maintenance
- Logging the queries of customers and employees
- Analysis of call logs in order to discover any underlying issues or trends.
- Diagnosing and solving hardware or software faults
- Testing and evaluating new technology
- Performing electrical safety checks on the company’s computer equipment
- Responding to call-outs in a timely fashion
- Filed visit as a part of support and clients genuine requirements
- Installation & configuration of a company’s computer hardware operating systems and applications
- Maintenance and monitoring of computer networks and systems
- Following instructions, either written or in diagram form, in order to set up a system or fix a fault
Required Knowledge, Skills, and Abilities:
- Language Fluency is must
- Excellent problem-solving skills
- The capacity to work well within a team
- Attention to detail
- Logical thinking
- Expert knowledge in how operating systems and software works
- Interpersonal skills as you will regularly be in contact with colleagues and/or customers
- The ability to priorities your workload
- The capacity to clearly explain a technical problem to a customer/colleague
- Outstanding listening and questioning skills
- Willing to travel all over Nepal for the support as and when required
- Support background in IT product and related services will be an added advantage
- Must have two wheeler with valid license
Education + Experience:
IT or Engineering background will be an added advantage