We are looking for an efficient Technical Project Manager to be a part of our team. The technical project manager is responsible for the overall technical aspects of a project, from when contracts are signed to hand-off to customer care.

RESPONSIBILITIES

• Manage and facilitate the assessment process, which includes gathering requirements, creating user-based scenarios, process flows, documentation of the current and future state, and developing a configuration plan.
• Work closely with the Director of Delivery and Chief Product Officer to review the assessment process and recommendations before a customer review.
• Execute the configuration plan, which acts like a technical plan for implementation. The configuration plan consists of items that need to be configured by the configuration analyst, various systems that need to be integrated by an integration analyst, quality plan and approach, release management, and hand-off to customer care.
• Manage scope and timelines.
• Provide regular status updates to internal and external stakeholders.
• Support all testing lifecycles, such as end-to-end and UAT, by creating test cases and scripts. Support end-user UAT.
• Escalate impediments as they arise.
• Coordinate with the team to resolve all issues within the required timeframe and recommend appropriate changes as required.
• Monitor the implementation and administer staff working and assist the team.
• Maintain all project plans, ensure timeframe compliance, and collaborate with stakeholders for all implementation processes.

• Must have Agile, previous implementation experience, worked with various integration experience is a plus.
• Excellent interpersonal skills demonstrated in the capacity to interact with people at all levels; position requires regular interface with project resources, team leads, and senior management team members, vendors, and customers to effectively communicate PMO-related activities as well as project-related activities, progress, and risks.
• Self-starter.
• Demonstrated ability for organizing and planning to ensure effective management of the numerous tasks involved in a project.
• Ability to maintain strong working relationships while conducting project reviews, evaluating project performance, and giving constructive feedback.
• Strong leadership skills while interacting with non-direct reports.
• Ability to thrive in a team working under deadline pressure.
• Expert knowledge of Microsoft Office, including Word, Excel, PowerPoint, JIRA, Confluence, and process flow.
• Job Type: Hybrid

• Bachelor’s degree in Computer Science, Software Engineering or a related field.
• 5+ years of hands-on experience managing various sizes and complexities of IT projects.