Wifi Nepal Pvt. Ltd. is one of the Internet providers of high speed Internet connectivity and communications solutions for business and individuals in Nepal. Established in 2073, Wifi Nepal Pvt. Ltd has always remained in the forefront providing reliable and affordable Broadband Internet Services. Wifi Nepal Pvt. Ltd has been successful in connecting the most number of homes and offices with Wireless in the region. We are focused on all type of network servi ... ces and our engineers constantly strive to bring the best product and service package according to our customer needs. Wifi Nepal Pvt. Ltd aims to be the service provider that makes the future Broadband dream a reality today.
View Company ProfileTechnical Assistant
Apply Before : 2022-02-06 (Closed)
View: 4625
Job summary
-
No. of Vacancy
: 4 -
Job Type
: Full Time -
Offered Salary
: Negotiable -
Gender
: Both -
Career Level
: Mid Level -
Experience
: 1 Years -
Apply Before
: 2022-02-06 Closed
Job Description:
- Perform regular network assessment to avoid interruption in workflow
- Utilize various channels of communication to provide technical support to vendor
- Ensure that security Internet is properly working in trunk.
- Manage network hardware including switches, Routers, Fiber Optics, and Wireless Networks
- Troubleshoot system failures to identify the bottlenecks: Network Usage and Load, Network Range, and Wireless Network Interference that could slow down the network
- Troubleshoot hardware failures and server software issues to identify the root cause of the problem and make repairs; and perform scheduled updates to increase productivity
- Oversee all identified systems and services using approved tools
- Administer, issue, and maintain user accounts, distribution/security groups, and passwords; and also provides mobile support such as: password reset, activation, and troubleshooting, etc.
- Provide installation maintenance, queue management, and configuration support of direct connect and network based single purpose and multifunction peripherals
- Conduct fault isolation and resolution of network problems, including cable, workstation, peripherals, and other hardware
- Perform basic maintenance and minor repairs on hardware and peripherals
- Follow prescribed policy and procedures in providing data transfers between classified and unclassified networks
- Guarantee technical safeguards are maintained to deliver controlled user access
- Document processes and procedures applied in the research, assessment, troubleshooting, testing, and resolving support incidents
- Perform maintenance on servers and network services
- Support project/task execution by assisting and coordinating with all support tiers as necessary or with any escalated user requests or incidents.
Required Knowledge, Skills, and Abilities:
- Certifications: Network support technicians may be required to have one or more of the following certifications: Cisco Certified Network Associate (CCNA); Juniper Networks Certified Internetwork Associate (JNCIA); CompTIA A+ Technician; CompTIA Network+ may be required; Microsoft Certified Systems Engineer (MCSE) may be required; Antivirus/Anti Malware (WebRoot) Certifications a plus; CompTia Security+ CE, CCNA-Security, or GSEC in good standing (IAT-II or higher); and Current computing environment certification; and Ex. Microsoft MCSA/MCSE
- Computer knowledge: Network support technicians must possess knowledge of different computer software and hardware functions and have extensive familiarity with PCs; they must be abreast with the latest trends and advances in computer technology. They must also possess a basic understanding of computer network cabling and a solid background in server management, software installation, and upgrades
- Knowledge of Microsoft Windows 7 and newer versions, Microsoft Office 2010 and newer, Active Directory, Hosted Exchange 2010/2016, Office 365, G-Suite y band, and other email platforms
- Knowledge of Firewalls/Routers; LANs, WANs, and VPNs may be required
- Analytical thinking: This skill is basic for a network support technician; they utilize a diagnostic and analytic approach in identifying the root cause of system errors and issues that may not be immediately obvious at a surface glance
- Problem-solving skills: Strong problem-solving and troubleshooting abilities are important to the network support technician as they are responsible for identifying and devising solutions to various computer related problems and network issues to increase productivity and reduce downtime
- Effective communication skills: They require communication skills to be able to appropriately communicate complex technological information and solutions in a simple and understandable manner to laypeople
- Writing skills: They require good writing skills to perform an aspect of their job that requires them to write technical guidelines and compose email responses to queries
- Customer service skills: They must possess a service orientation and excellent customer service skills to provide technical support and customer support functions.
Education + Experience:
- 1+ or below, preferable worked in Call us
- Freshers are highly encouraged to apply
- Education: A minimum of Associate Degree in Information Technology, Computer Science, or equivalent degree,
Apply Instruction:
Interested candidates fulfilling the mentioned criteria are encouraged to Apply using the Easy Apply Button below. Registered candidates may also apply using Apply Now Button.