Amnil Technologies was founded by three young tech entrepreneurs to drive the rapid digitalization of Nepalese market with cutting edge technological solutions. A decade later, we have become the premiere company that specializes in 360 degrees of technological support to both our national and international clients. The key to our sustained growth is an exceptional balance between serving our clients and cultivating an innovative company culture. Cli ... ent satisfaction is our guiding principle. Yes, we are passionate about our work and the satisfaction of the people and businesses we serve. We offer comprehensive solutions for your business from conception to implementation to ongoing maintenance and troubleshooting. We are versatile with a decade long experience in serving diverse client portfolios from pharmaceuticals, automotive, education, tourism, and government investment boards. Because we are always open to new challenges, we have unparalleled experience in providing innovative tech solutions for diverse industries. We are adaptable to your needs and experienced in guiding you and providing novel solutions particular to your business. We are committed to your success, and that is why our clients have stayed with us since the founding days of our company. Our company culture is also an integral part of our superior performance and sustained growth. Amnil Technologies is a young, non-hierarchical and collegial culture that thrives in new ideas and challenges. We believe in fostering co-operative and creatively competitive environment where each team member has the ability to develop and share applicable knowledge and experience. We are fresh and innovative, and our members are top professionals who are leaders and team players committed to your success. We look forward to being your tech partner and serving your needs!
View Company ProfileSupport Engineer
Job summary
-
No. of Vacancy
: 1 -
Job Type
: Full Time -
Offered Salary
: Negotiable -
Gender
: Both -
Career Level
: Mid Level -
Experience
: 1 Years -
Apply Before
: 2022-01-26 Closed
Job Description:
As a Support Engineer you will closely work with the clients, internal users and developers. Your primary focus will be rapid and accurate resolution of user issues via desk-side support, phone, email and direct interaction with the end user. You will be the key person responsible for the resolution of any issues whether by yourself or transferring the issues to the internal concerned team members.
Responsibilities:
- Provide consistent, first-line support for end users seeking assistance with IT, fielding customer requests and sorting support tickets for anything from general how-to questions, to configuration requests, replicating issues, reproducing bugs, and testing.
- Identify, prioritize, and track issues to ensure timely resolution, and provide incident status updates to management and end-users.
- Respond promptly and accurately to customer complaints, inquiries and requests for information and coordinate appropriate follow-up.
- Analyze technical issues and problems, diagnose problems, provide support to employees and support other technicians with issues.
- Monitor, troubleshoot and resolve tickets in assigned queues.
- Create accurate ticket documentation for all user interactions.
- Available for escalation of routine support tasks.
Required Knowledge, Skills, and Abilities:
- Hands-on experience designing and deploying complex solutions on-premise and in the cloud
- Experience with deploying and managing applications in the cloud environment (AWS, Azure, or Google Cloud)
- Excellent knowledge of Linux
- Good knowledge of networking, DNS, domain, web and email server, C-panel
- Ability to troubleshoot distributed systems
Education + Experience:
- Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, or a related field
- 1+ year experience with support procedures for production/mission critical environments to include ticketing, monitoring/metrics, and troubleshooting technical issues.
Apply Instruction:
Interested candidates fulfilling the mentioned criteria are encouraged to Apply using the Easy Apply Button below. Registered candidates may also apply using Apply Now Button.