Home Loan Experts is the top specialist mortgage company in Australia with rapidly growing offices in Sydney and Kathmandu. Having settled over $2 billion home loans, we are the leading financial service provider in Australia. We exist to get tough loans approved; that's why our customer service is the best! HLE Nepal Pvt. Ltd is an extension of Home Loan Experts. Our office in kathmandu has 150+ happy and energetic team working to p ... rovide the best customer service and our team of brilliant tech team focuses on building world-class fintech products.
View Company ProfileSales Support Specialist
Job summary
-
No. of Vacancy
: 3 -
Job Type
: Full Time -
Offered Salary
: NRS 35,000 - Per month -
Gender
: Both -
Career Level
: Entry Level -
Experience
: No experience required -
Apply Before
: 2020-05-22 Closed -
Skills
:Customer ServiceCommunications
Job Description:
- Working closely with the Inside Sales Manager and brokers
- Following Inside Sales Specialist Manual for all tasks
- Maintaining and improving processes
- Ask three qualifying questions at the beginning of the call to understand if HLE is the right fit for prospect’s financial needs
- Handling Inbound customer calls.
- Calling past leads to generate more business.
- Assist with Live Chat
- Following up the application form and documents from the customers
- Updating the CRM at all stages of the sales process with information that is clearly understood by the broker team and management.
- Complete the short application form over the phone with a prospect's details including contact, income, employer, savings, and liabilities
- Any other Adhoc work that arises
Required Knowledge, Skills, and Abilities:
- Ability to work closely with a small team, and work autonomously to achieve deadlines
- Online Researching Skills and Experience with using Google and Google Drive
- Ability to work under pressure
- Excellent time management skills and prioritization of workload
- Mathematical Capabilities
- Ability to maintain confidentiality
Core Competencies:
- Fluency in English, both in written and spoken
- Excellent customer service skills
- Strong values and ethics
- Meticulous Attention to Detail
- Development & Continual Learning
Education + Experience:
- Should have Bachelor Degree
Benefits:
The Benefits of Joining Us Are Many
- Competitive remuneration provided
- A secure long-term role
- Paid annual leave and sick leave
- Provident and Gratuity fund and Dashain bonus
- An environment that values continuous learning and development
- Parties and events – we want you to have fun at work!
- Office-sponsored daily breakfasts and other benefits
- 5- day work week (except for 1st Sunday of the month)!
Please Note:
- Full Training will be provided regarding the CRM, Fact Find and other soft skills
- Work timing 2:00 pm to 10:00 pm & 10:00 pm to 6:00 am. The role will be on a rotation basis. Meaning the work timing can sometimes be 2 pm to 10 pm and sometimes from 10 pm to 6 am. Therefore, flexibility is required for this role.
- For night shift, allowance will be provided.
Apply Instruction:
Please send us your application with your up to date resume and a cover letter to recruitment@homeloanexperts.com.au or visit us at hlenepal.com.au to know more about us.