Tiger Palace Resort is in Bhairahawa, in the fertile, subtropical Terai region of Nepal. Situated to the south of the legendary Himalayas, the resort is easily accessible from India or Kathmandu, offering guests a sophisticated and thrilling getaway. Luxurious accommodation, superb leisure facilities and top-class dining options make Tiger Palace Resort a perfect venue for holidays, quick ... breaks, conferences and weddings.
View Company ProfileReservation Officer
Apply Before : 2020-03-10 (Closed)
View: 3900
Job summary
-
No. of Vacancy
: 1 -
Job Type
: Full Time -
Offered Salary
: Negotiable -
Gender
: Both -
Career Level
: Entry Level -
Experience
: 2-3 Years -
Apply Before
: 2020-03-10 Closed
Job Description:
- Processes reservations by mail, telephone, central reservation systems referral.
- Processes reservations from the sales office, other hotel departments, and travel agents.
- Knows the type of rooms available as well as their location and layout.
- Knows the selling status, rates, and benefits of all packages plans.
- Knows the credit policy of the hotel and how to code each reservation.
- Creates and maintains reservation records by date of arrival and alphabetical listing.
- Determines room rates based on the selling tactics of the hotel.
- Prepares letters of confirmation.
- Communicates reservation information to the front desk.
- Processes cancellations and modifications and promptly relays this information to the front desk.
- Understands the hotel's policy on guaranteed reservations and no-shows.
- Processes advance deposits on reservations.
- Tracks future room availabilities on the basis of reservations.
- Helps in developing room revenue and occupancy forecasts.
- Prepares the expected arrival list for front office use.
- Assists in preregistration activities when appropriate.
- Monitors advances deposit requirements.
- Responds to inquiries and make reservations as needed.
- Makes sure that files are kept up to date.
- Maintains a clean and neat appearance and work area at all times.
- Promotes goodwill by being courteous, friendly, and helpful to guests, managers, and fellow employees.
- Walk around with the client and ensuring that they secure whatever services they are in need of.
- Getting information about areas of interest in order to target more clients in particular seasons.
- Making arrangements for the client's travel programs.
- To be aware of all front office procedures and assist with reception duties when required.
- To be fully aware of and adhere to health and safety, fire and bomb threat procedures.
- Willing to undertake any reasonable request made by management in any other area of the house.
- Open and close the availability as and when required of the hotel in all the IDS channels and on the hotel website.
- Configuring rates on the hotel's property management system.
Required Knowledge, Skills, and Abilities:
- Must have IDS system knowledge.
- Excellent communication skill both in Hindi and English
- Excellent computer skill
Education + Experience:
- Should have Bachelor Degree
Apply Instruction:
Interested candidate can also send their updated resume at recruitment.bwa@tigerpalace.com