Reports to: Quality and Compliance Manager

Department: Quality and Compliance Department

Purpose of the Role

• To ensure the practice management needs of the service are delivered to a high-quality standard, within the designated timeframes

Functions of the Post

• To ensure that all departments are working in cohesion.

Key Duties
The role of Compliance and Quality Officer comprises following duty and responsibilities:

• Implement and manage an effective legal compliance program.
• Develop and review company policies.
• Advise management on the company’s compliance with laws and regulations through detailed reports.
• Create and manage effective action plans in response to audit discoveries and compliance violations.
• Regularly audit company procedures, practices, and documents to identify possible weaknesses or risk.
• Assess company operations to determine compliance risk.
• Ensure all employees are educated on the latest regulations and processes.
• Resolve employee concerns about legal compliance.
• Monitor the workflow between all the departments and associated staff.
• Communicate the visible and invisible problematic area that needs attention to the concerned department.
• Promote a collaborative workflow between the departments.
• Audit and monitor various aspects of compliance to the policy of the organization and produce regular reports.
• Monitor the quality aspects of the work done by various departments and services provided by the various departments
• Review policies and procedures and associated compliance and compliance risk programs to ensure consistency with current applicable rules, regulations, and laws.
• Provide assistance to management and staff in the formulation of forms and disclosure documents for compliance with all policies and procedures;
• Identify and communicate need for compliance education programs and oversee the development and implementation of compliance training for all staff members;
• Support departments in the Quality Improvement plan formulation and implementation.
• Support Line Manager in University Quality Assurance Procedure is followed such as annual Monitoring report, Student surveys and so on.
• Collate quality assurance documents such as meeting minutes, SSLC, external Examiner report and so on.

Note: This job description sets out the main responsibilities for the Compliance and Quality Officer but is not intended to be an exhaustive list. Specific duties may change from time to time without changing the general nature of the post and the Compliance and Quality Officer is expected to be flexible in the range of responsibilities s/he undertakes.

• Autonomous, self-motivated, and flexible with the ability to adapt quickly to change or shifting priorities in a fast-paced environment.
• Exemplify strong knowledge of industry protocols and best practices.
• Good knowledge of legal requirements and procedures
• Brilliant oral and written communication skills.
• Highly-analytical with strong attention to detail.

• Bachelor’s or Master’s degree in law, finance, business management or a related field.
• At least 3 years’ proven experience in a compliance officer role.