Project Implementer leads projects where new/old software or technical systems are implemented. They manage a team of implementation (technical support staff) and ensure all of the client’s needs are met throughout the implementation process. This is a skilled position that requires extensive experience in a related field along with a good level of education. Implementation project managers typically work in an office setting but travel often as new projects begin for different clients. Implementation project managers usually work full-time hours and often work overtime in order to meet deadlines as projects close. They report directly to the immediate channel head and work closely with client middle & upper management.

Responsibilities:

• Participate in contract deliverables before contracts are created
• Assess the client’s needs
  • Provide product demos and walk-throughs to customers.
  • Respond to product-related technical inquiries from customers.
• Manage a team of implementation (technical support staffs)
  • Act as the first line of technical support during the implementation cycle.
• Manage conflicts between internal teams and clients
  • Help customers in product deployment and troubleshooting technical issues, both verbally and electronically in a positive, professional, efficient manner
  • Communicating with the clients throughout the software implementation and customization process to obtain feedback and approval.
  • Documenting requirements of clients and communicating it effectively with the technical team to obtain the desired results.
  • Capture customer  requirements and common causes of technical issues
  • Respond to product-related technical inquiries from customers
• Maintains quality service by establishing and enforcing organization standards.
  • Managing and delivering the services required to meet implementation goals at a high level of quality with TEAM APPROACH.
  • Follow-up on customer issues in timely manner and monitor them to closure.
  • A weekly visit to the hospital for taking feedback from the client.
  • A weekly phone call to the hospital for any issue.
  • Timely solve the issue of hospital
  • Timely report on project progress
  • Daily report entry in Project TRACKER
  • Daily work status update to assigned Project FUNNEL
• Provide regular updates to top management about the implementation status.
  • Contributes to team effort by accomplishing related results as needed.
  • Mentoring the team and leading them to successful implementation.

• 4+ years of  professional work experience
• Bachelors completed in related field