IME Group

The IME Group is a business conglomerate and has made its investments in banking, remittance, trading, IT, communications, energy, tourism, automobiles, insurance and infotainment. All its businesses are pioneering their respective areas and are surging ahead in the country’s business landscape.

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Product Implementation Executive

Support

Apply Before : 2021-10-30 ((11 Days Left))

Job summary

  • No. of Vacancy
    10
  • Job Type
    Full Time
  • Offered Salary
    Negotiable
  • Gender
    Both
  • Career Level
    Mid Level
  • Industry
    Software Industry
  • Experience
    2 Years
  • Location
    Kathmandu
  • Apply Before
    2021-10-30
    (11 Days Left)
  • Views
    127

Job Description:

HMIS Implementation & Support Staff

Support staff/workers manage, maintain and provide rectifications in the software system to the clients. Their responsibilities include diagnosing and rectifying faults, resolving system issues, and installation and configuration of the hardware and software including minor level of networks. This is a position for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support officers troubleshoot technical issues, provide timely customer/client feedback, and support the roll-out of new applications, among other duties. Moreover, technical support officers need to talk to customers/clients directly, as well as maintain written document of handover.

  • Meeting with client to gather information required to customize software systems.
  • Communicating with the clients throughout the software implementation and customization process to obtain feedback and approval.
  • Documenting requirements of clients and communicating it effectively with the Implementer lead to obtain desired result.
  • Act as frontline of technical support during implementation cycle.
  • Ensuring the implementation phase is carried smoothly.
  • Proactively identifying and setting client expectations.
  • Speaking to customers/clients to quickly get to the root of their problem.
  • Providing timely and accurate customer feedback.
  • Talking customers through a series of actions to resolve a problem/s.
  • Following up with clients to ensure the problems/issues is/are solved.
  • Managing and delivering the services required to meet implementation goals at a high level of quality in close cooperation with the Implementer lead.
  • Coordinate and manage client’s implementation by monitoring deliverables and progress through continuous communication.
  • Provide regular updates to the Implementer lead about the implementation status.
  • Supporting the roll-out of new applications.
  • The ability to manage to multitask
  • Daily updating the project planner and reporting to the Implementer Lead.
  • Ensuring smooth implementation of assigned works leading them to a success.

 

Education + Experience

  • 2+ years of work experience
  • Bachelors completed in related field

Apply Instruction

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