Operation Manger should have an excellent level of commercial awareness, who can build and maintain relationships with internal and external guests. Also responsible for highlighting short/medium/long-term issues to the General Manger / Cluster General Manager and to help formulate solutions.

The Operations Manager is also required to assist in the preparation of the annual budgeting and monthly forecasting processes.

Reports To: General Manager / Area General Manager

Duties and Responsibilities:

• Fully responsible for all aspects of all departments
• Support and work with all Head of Departments in all aspects of running this hotel
• Ensure the premises are in operative condition as per category of the unit to receive & serve the guests
• Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedback / RSTS feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to GM/RGM
• Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GRM guidance to be taken wherever required
• Monitor the purchase / indent / requestions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc)
• Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef
• Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase
• Inspecting all departments for SOP implementation
• Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture
• Monitor the co-ordination between all departments for smooth & efficient operations
• Assessing and reviewing customer satisfaction and service recovery process
• Meet all dept. heads to review & train the staff to upkeep the human capital
• Identifying staff learning needs and assisting with development
• Providing timely and constructive feedback to all direct reports as and when required either formally or informally
• Conduct weekly / Daily meeting with marketing people for inquiry & follow up & conversion to grow up the business
• Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organisation
• Be on available on call 24 hours a day to resolve any urgent problems on emergencies
• Responsible for the overall management of the operation of the hotel
• Any other duties assigned

Note: Please mention your expected salary while applying.

• Minimum 2 years work experience in a 3 to 5 Star Hotel as a operation manager or asst. operation manager
• Excellent hotel management skills
• Working with colleagues to share skills, knowledge, resources and networks
• Highly focused, have excellent communication skills, be motivated and professional in appearance and presentation

• Should have Bachelors Degree in Hospitality Management