In Nepal, the name “Mercantile” has been associated with office automation from the very inception of the Mercantile Group in 1951. For over four decades, the company, Mercantile Group of Companies has enjoyed the largest and most prestigious clientele in the arena of office automation. Today the three key companies of the group, Mercantile Traders, Mercantile Office Systems, and Mercantile Communications Private Limited, still enjoy similar mark ... et share and prestige and are considered the most mature and full-grown companies in their respective fields. Mercantile Traders deals in Office Automation, Mercantile Office Systems in Computer Peripherals and Software, and Mercantile Communications in Internet Technology. Mercantile Traders first began dealing in computers from a business standpoint in 1983. It opened up a computer division comprising of only two personnel. Sensing the involvement in office automation would not be complete without a strong commitment to the ever-growing computer industry, a new sister company, Mercantile Office Systems, was launched in 1985. With the boom in the communications field, Mercantile Communications Pvt. Ltd. was formally established in 1994 with the sole objective of providing Internet Services in Nepal. The operations for providing Internet services were started in 1993 on test basis. Today Mercantile Office Systems (MOS) is the leading computer company in Nepal employing over 300 professionals with wide interests encompassing almost every domain of computerization. Its key partners, namely, local customers and foreign principals, have been selected with care and they, in turn, have contributed tremendously to the company’s growth. Mercantile has a strong team of over 90 programmers involved in developing software applications. Mercantile has developed software applications for banking (10 out of the 15 commercial banks and 6 financial institutions use the software developed by Mercantile). Mercantile has also developed a web-based application called E tracks, which keeps track of events happening in the company and also provides a wide range of support services, from seamlessly handling the support calls overflow to take over all products responsibilities on a 24/7 basis. Mercantile has also developed web-based applications for its international clients, which involves matching the requirement of buyers and sellers. Mercantile is on the way of developing Intranet portals, which are going to be used internally as well as by its international customers. Mercantile Office Systems Pvt. Ltd. (MOSPL) believes that the sole test of a company’s performance is customer’s satisfaction. This, indeed, is the yardstick by which MOS measures it’s suc­cess. The ability to respond to customer needs and the versatility to adapt to ever-changing market conditions will determine the size and success of Mercantile Office Systems in the days ahead. Currently, Mercantile is the only company in Nepal providing total system solution (hardware, software, communication and other value added services) in Information Technology.

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Network Engineer / Technician

Apply Before : 2024-05-16 (Closed) View: 2655

Job summary

  • No. of Vacancy
    : 1
  • Job Type
    : Full Time
  • Offered Salary
    : Negotiable
  • Gender
    : Both
  • Career Level
    : Mid Level
  • Experience
    : 2 Years
  • Apply Before
    : 2024-05-16 Closed
  • Skills

Job Description:

  • Monitoring UPLINKS, ISP's, Critical/VIP customers.
  • Monitoring Network and systems of MC.
  • Update system/network status and work for prompt recovery if any.
  • Monitor VIP customer's internet/intranet.
  • Monitor network, system and DR.
  • Troubleshoot and fix system/network issues during his shift.
  • Escalate to the transmission team if there are any Physical layer issues.
  • Escalate to the upper level if he cannot solve any Layer 2 and Layer 3 issues.
  • Update CRM.
  • Coordinate and follow up with Transmission departments like fiber/Radio / vsat for the issue.
  • Coordinate and follow up with upstream providers if any.

Required Knowledge, Skills, and Abilities:

  • Monitor all servers and services using MRTG, NAGIOS and other software and scripts
  • Maintain/update  the database servers 
  • Take the system backups
  • Restore the system from backups
  • Provide mentoring for networking support technicians to improve overall email technology and network support
  • Liaison with software/fiber/wireless engineers, programmers, help desk, suppliers and operations to ensure timely resolution of problems 
  • Maintain the links with the upstream provider. Coordinate with upstream provider to resolve issues
  • Monitor the local peering links with NpIX
  • Monitor the downstream ISP customers and other regular customers. In case of issues, interact with customers and support staff to answer queries, and provide support on all Network related queries, in an attempt to resolve issues within the agreed service level time 
  • Monitor and maintain the National wide network 
  • Monitor all devices and links using MRTG, NAGIOS, and other various customised shell scripts
  • Troubleshoot and fix  various normal routing and switching issues
  • Support customers with various technical problems on the phone
  • Provide support to correct system outages after normal hours
  • Stay abreast of technology changes in software and hardware
  • Register all issues in CRM and provide trouble ticket numbers. Maintain progress reports on a daily basis and escalate pending issues to the next shift
  • Improve and provide documentation / Information  in order to maintain system availability
  • Member of the weekly rotating duty roster

Education + Experience:

  • At least 1+ years of hands-on experience with Cisco devices.

Apply Instruction:

Interested candidates fulfilling the mentioned criteria are encouraged to Apply using the Easy Apply Button below. Registered candidates may also apply using Apply Now Button.