HLE Nepal

Home Loan Experts is the top specialist mortgage company in Australia with rapidly growing offices in Sydney and Kathmandu. Having settled over $2 billion home loans, we are the leading financial service provider in Australia.

We exist to get tough loans approved; that's why our customer service is the best!

HLE Nepal Pvt. Ltd is an extension of Home Loan Experts. Our office in kathmandu has 150+ happy and energetic team working to provide the best customer service and our team of brilliant tech team focuses on building world-class fintech products.

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Loan Processing Specialist – Outsourcing

General Management/Administration

Apply Before : 2020-10-05 (Closed)

Job summary

  • No. of Vacancy
  • Job Type
    Full Time
  • Offered Salary
    NRS 35,000 - Per hour
  • Gender
  • Career Level
    Entry Level
  • Industry
    BPO / Call Center / ITES
  • Experience
    1 Years
  • Location
  • Apply Before
  • Views
  • Skills
    Customer Service
    Data Entry

Job Description:

Your key areas of responsibilities as a Loan Processing Specialist are: 

  • Process home loan applications from submission to settlement for our partner's clients in Australia
  • Liaise with brokers, clients, lenders, solicitors, and other businesses
  • Work efficiently in high pressure and volume
  • Provide meticulous attention to detail and accuracy in data entry
  • Providing excellent customer service
  • Perform in a dynamic team environment
  • Take additional challenges as and when required

Required Knowledge, Skills, and Abilities

  • Amazing customer service skills
  • Excellent communication skills both written and verbal
  • Problem-solving skills and solution-focused
  • Exceptional attention to detail and accuracy
  • Excellent time management skills and prioritization of workload
  • Analytical and mathematical skills
  • Ability to work closely with a diverse and cross-cultural team
  • Ability to follow instructions and work autonomously to achieve deadlines

Education + Experience

  • Minimum of 1 year of work experience (previous experience in customer centric roles is preferred)
  • Minimum Bachelor’s degree in any discipline (preferably non-science)


The Benefits of Joining us!

  • Get to work with one of our top outsourcing partners
  • A secure long-term role
  • Paid annual leave and sick leave
  • Paid maternal and parental leaves
  • A 5-day work week except for 1 Sunday of the month
  • An environment that values continuous learning and development
  • Accident and health insurance for you and your two family members (plus COVID - 19 Insurance)
  • Office sponsored 'Employee Assistance Program' 
  • Office-sponsored daily breakfasts and other benefits
  • Recreation room to unwind and chill!
  • Parties and events – we want you to have some fun at work!

Work Hours: 6:00 am to 2:00 pm, non-negotiable  (including 1-hour lunch break)

The person hired in this role will be working in our Outsourcing division. They will have an opportunity to work with the best in the Australian Mortgage Broking industry. Details will be discussed in the info session. Only shortlisted candidates will be invited due to high volumes of applications.

*The Position description will be discussed in detail during the face-to-face interview.

Apply Instruction

Interested candidates are requested to send their updated resume to jobaxlenp@gmail.com with Subject 'Loan Processing Specialist.'

Due to high volume of applications received, we regret that only shortlisted candidates will be contacted. Also, note that we are working from home currently due to the Covid-19 lockdown, and will continue to do so in coming months.

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