Vianet Communications P. Ltd. is one of the leading providers of high speed Internet connectivity and communications solutions for business and individuals in the greater Kathmandu Valley. Established in 1999, Vianet Communications has always remained in the forefront providing reliable and affordable Broadband Internet Services. In 2011 Vianet Communications pioneered in introducing Fiber Optics Internet or commonly known as FTTH internet service and h ... as been successful in connecting the most number of homes and offices with FTTH in the region. We are solely focused on FTTH services and our engineers constantly strive to bring the best product and service package according to our customer needs. Vianet Communications aims to be the service provider that makes future Broadband dream a reality today.
View Company ProfileL1 Support Executive
Job summary
-
No. of Vacancy
: 70 -
Job Type
: Full Time -
Offered Salary
: Negotiable -
Gender
: Both -
Career Level
: Entry Level -
Experience
: No experience required -
Apply Before
: 2020-02-24 Closed
Job Description:
- Closely work with Customer Care Agents to resolve customer issues on FTR (first time resolution) basis
- Train and provide on the job technical training to customer care agents
- Responsible for first level technical resolution to the customers within designated SLA
- Escalate complex technical issues to Level 2 Technical Support Team and follow up with Level 2 team until problem resolution
- Trigger network/system incidents based on support ticket/calls
- Take ownership of support issues from initial call/email/ticket to final resolution and closure
Required Knowledge, Skills, and Abilities:
- Well versed with desktop operating systems like Windows, Apple and Linux, and mobile devices OS like Android and IOS
- Well versed with popular WiFi router configurations and troubleshooting
- Well versed with desktop/router/mobile internet configuration including DHCP, static, PPPoE, DNS etc
- Well versed with configuration and troubleshooting of IPTV
- Knowledge of networking technologies and applications like Mail, Web, Domain, Chat, Social Media etc
- Good troubleshooting, analytical, communication, writing and documentation skills.
Education + Experience:
- Bachelor’s in engineering/Computer Science/Applications
Apply Instruction:
Interested candidates are requested to send their updated resume to jobaxlenp@gmail.com with Subject title 'L1 Support Executive At Vianet'.