Mobile Apps are becoming increasingly popular in Nepal since last decade among businesses, service providers, and users. Every sector from eCommerce and banking payments to food delivery and the health sector, the mobile app has proved itself as fundamental for effective communication with target customers. Mobile push notifications are a great way to reach out to the right people at the right time. At Dynamic Infotech, with a mission of digitizing the natio ... n and work for its economic prosperity, we provide a responsive and robust mobile app that is user-friendly, cloud-powered, and equipped with real-time business integration. Dynamic Technosoft is a leading mobile application development company in Nepal that fabricate your ideas into action-driven, seamless, and customer satisfying mobile applications. With over 10 years of experience, we specialize in Android, iOS, and IoT application development and have already reinforced SMEs, startups, and large-scale enterprises. We are highly focused on enhancing business productivity with automation and proper security & privacy of data supported by a strong cloud-based backend infrastructure. We have our experienced developing team who will work coordinating closely with you to creatively contribute to building a mobile application that is powerful and efficient in terms of user engagement and revenue generation.
View Company ProfileJunior Support Executive
Job summary
-
No. of Vacancy
: 1 -
Job Type
: Full Time -
Offered Salary
: Negotiable -
Gender
: Both -
Career Level
: Entry Level -
Experience
: 1 Years -
Apply Before
: 2025-01-01 (10 Days Left) -
Skills
:Enterprise Software
Job Description:
- Client service- monitor and respond to phone requests, email, or chat about technical cases for new and existing customers.
- Technical troubleshooting- handle technical support cases to ensure issues are recorded, tracked, and resolved, and follow-ups are done promptly.
- Implementation of ERP Software.
- Make Sure the Client uses all the features and assure understand modules.
- Ensure Customer Satisfaction.
- Keeping the client's information on software confidential.
- Provide training to clients online or on site as per requirement.
- Follows upon and takes responsibility for unresolved issues or escalations.
- Field visit as a part of support and client’s requirements.
- Assigned client and tasks to juniors.
- Follow up the task assigned.
- Involve in documentation and active resolution process based on such requests.
- Receive handed over task by other shift and handle with prioritizing solutions.
- Take feedback from client at certain interval of time.
Education + Experience:
- Bachelor’s degree in computer science, information technology, or related field.
- Active fresher or minimum 1-year experience for junior.
Apply Instruction:
Interested candidates fulfilling the mentioned criteria are encouraged to Apply using the Easy Apply Button below. Registered candidates may also apply using the Apply Now Button.
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