Reports to: Associate Dean (Quality and Student Services)

Department: IT Services

Duties and Responsibilities

• Running regular checks on network and data security
• Ensure all the Network and Internet are run efficiently and effectively
• Work on researching new technologies and implementing new technologies to enhance learning and teaching
• Use IT to automate current manual process in the college
• Managing all the system software and applications such as Survey Monkey, Zoho, Orbund, Monday.com, CRM and Rigo
• Identifying and acting on opportunities to improve and update software and systems
• Developing and implementing IT policy and best practice guides for the organization
• Designing training programmes and workshops for staff
• Conducting regular system audits
• Managing IT staff by recruiting and training employees, communicating job expectations, and monitoring performance
• Running and sharing regular operation system reports with senior staff
• Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages
• Managing and reporting on the allocation of IT budget
• Providing direction for IT team members
• Identifying opportunities for team training and skills advancement
• Remaining up to date with advances in technology and industry best practices
• Support existing/new server/s and administer access rights for all users in the office
• Design, develop, implement and coordinate systems, policies and procedures
• Ensure security of data, network access and backup systems
• Identify problematic areas and implement strategic solutions in time
• Audit systems and assess their outcomes
• Preserve assets, information security and control structures
• Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures
• Provide A-related solutions for various IT project and operational needs
• Identify approaches that leverage our resources and provide economies of scale
• Resources, systems and key processes reviewing system and application logs, and verifying
• Completion of scheduled jobs
• Perform regular security monitoring to identify any possible intrusions
• Perform daily backup operations, ensuring all required file systems and system data aresuccessfully backed up to the appropriate media
• Configure/add new services as necessary
• Perform ongoing performance tuning,hardware upgrades, and resource optimization as required

Qualification

To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Masters in relevant field
• Proven working experience (3-5 Years) as an IT manager or relevant experience
• Expertise in data centre management and data governance
• Polished and professional appearance as well as communication skills

Requirement

• Excellent knowledge of technical management, information analysis and computer hardware/software systems
• Hands-on experience with computer networks, network administration and network installation
• Ability to manage personnel
• Management and leadership skills
• Multi-tasking and time-management skills, with the ability to prioritize tasks
• Highly organized and detail-oriented
• Excellent analytical and problem-solving skills

Note: This job description sets out the main responsibilities for an Associate IT Services Manager but is not intended to be an exhaustive list. Specific duties may change from time to time without changing the general nature of the post and the Associate IT Services Manager is expected to be flexible in the range of responsibilities s/he undertakes.

• Masters in relevant field
• Proven working experience (3-5 Years) as an IT manager or relevant experience