Kalash Services Pvt. Ltd is a state of art call center based in Lalitpur, Nepal, started with an International standard of call center operations in Nepal. Kalash incorporates best practices of call center and BPO operations with facilities, amenities and technology as desired by the customer. Kalash provides inbound, outbound voice services as well as non-voice services of back-office, social media, data entry etc as well as managed facility and human ... resource outsourcing services to suit full business process outsourcing requirement of any customer base.
View Company ProfileIT Service Representative (ITSR) for Worldlink Communications
Job summary
-
No. of Vacancy
: 25 -
Job Type
: Full Time -
Offered Salary
: NRS 15000 Per month -
Gender
: Both -
Career Level
: Entry Level -
Experience
: - Years -
Apply Before
: 2019-09-09 Closed -
Skills
:Networking
Job Description:
he position of Customer Service Representative (ITSR) consists of interacting with customers of Worldlink Communications to provide information in response to inquiries about products or services and accepting ownership for effectively solving customer issues and complaints; keeping customer satisfaction at the core of every decision and behavior.
Required Knowledge, Skills, and Abilities:
- Manage nbsp; incoming calls in a timely manner;
- Handle customer inquiries and provide accurate, valid and complete information by using the right methods/tools;
- Handle customer complaints; obtain and examine all relevant information to assess validity of complaints and to determine possible causes;
- Provide appropriate solutions and alternatives within the time limits;
- Refer unresolved customer grievances to designated departments for further investigation;
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken;
- Build sustainable relationships and trust with customers through open and interactive communication by identifying and assessing customers’ needs to achieve satisfaction;
- Follow communication procedures, guidelines and policies;
Education + Experience:
- Bachelors in IT completed or equivalent
- Bachelor/Running in computer sciene or CCNA knowlege may also apply
Apply Instruction:
Interested candidates are requested to send their updated CV to jobaxlenp@gmail.com
Job Action
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