Kalash Services Pvt. Ltd is a state of art call center based in Lalitpur, Nepal, started with an International standard of call center operations in Nepal. Kalash incorporates best practices of call center and BPO operations with facilities, amenities and technology as desired by the customer. Kalash provides inbound, outbound voice services as well as non-voice services of back-office, social media, data entry etc as well as managed facility and human ... resource outsourcing services to suit full business process outsourcing requirement of any customer base.
View Company ProfileIT Service Representative (ITSR) For Worldlink Communication
Job summary
-
No. of Vacancy
: 15 -
Job Type
: Full Time -
Offered Salary
: Negotiable -
Gender
: Both -
Career Level
: Entry Level -
Experience
: No experience required -
Apply Before
: 2020-06-01 Closed
Job Description:
Kalash Services Pvt. Ltd is currently looking for a passionate and motivated “IT service Representative (ITSR)” who is willing to grow with the company. The major roles and responsibilities of an ITSR are listed below:
Position Offered : IT Service Representative (ITSR) For Worldlink Communication
Major Duties and Responsibilities
- Manage incoming calls in a timely manner for enquiries and complaints regarding Worldlink Services
- Handle Customer enquiries by phone and provide accurate, valid and complete information.
- Provide appropriate solutions and alternatives within the time limits
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Handle Customer complaints, obtain and examine all relevant information to accessvalidity of complaints and to determine the possible causes.
- Build sustainable relationships and trust with Customers through open and interactive communication by identifying and assessing Customer’s needs to achieve satisfaction.
- Technical trainings will be provided to perform Internet service support.
- Take ownership of support issue from initial call / ticket to final resolution and closure.
Required Knowledge, Skills, and Abilities:
- Ability to use computer and computer systems, to process and verify information.
- Good communication skills,Good Troubleshooting, analytical, knowledge of networking technologies.
- Basic Technical Knowledge of Internet, Intranet, router, switch, optical fiber
- Comfortable working in shifts
- Fresher’s can apply
- Ongoing students can also apply to work on part time basis.
Education + Experience:
- A bachelor’s degree in IT field
Benefits:
Gross Full Time Salary: NRS 15000/- Benefits including Provident Fund, Accidental and Medical Insurance, Overtime facilities, Performance Incentives and Foodaccommodations.
Shift Available: Full time (2-10 , 3-11 ) Part Time ( 6 - 10 )
Apply Instruction:
Interested candidates are requested to send their updated resume to jobaxlenp@gmail.com with Subject line'IT Service Representative (ITSR) For Worldlink'.
NOTE : You have to appear for an Online interview from home itself.