Khalti Digital Wallet

Khalti is a mobile wallet, payment gateway & service provider in Nepal. Launched in January 2017, Khalti is one of the leading online payment solution in Nepal. It allows users to pay for a range of services like basic utility payments, hotel bookings, movie and domestic flight tickets, events and many more. It is operated and owned by Sparrow Pay Pvt. Ltd. 

We offer payment solution to over hundreds of merchants across Nepal and provide seamless payments using ebanking, smart banking, cards, and wallet. Being not just limited to mobile app users, Khalti has more than 8000 POS and Agent Network providing Khalti services to end users.

Khalti is home to some of the brightest minds in the country, which includes a team of highly skilled developers and interactive marketers. Our solution-oriented approach makes us reliable for any and all kind of service you might require from Khalti with the best user experience possible.

Our goal is to simplify lives of people by bringing financial inclusivity to every individual in Nepal and take the payment industry from offline to online through best practices.

Contact Info

Head of Customer Support & Happiness

Marketing/Advertising/Customer Service

Apply Before : 2020-02-22 (Closed)

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Job summary

  • No. of Vacancy
    1
  • Job Type
    Full Time
  • Offered Salary
    Negotiable
  • Gender
    Both
  • Career Level
    Senior Level
  • Industry
    Other
  • Experience
    3 Years
  • Location
    Lalitpur
  • Apply Before
    2020-02-22
    Closed

Job Description:

  • Conduct team training related to communication skills and customer handling skills
  • Assure customer happiness through regular employee training and timely services to customers
  • Regulate merchant related product training, internal dashboards training and features, product update training and flow training
  • Strive to enhance Partner’s coordination and escalation
  • Conduct customer happiness surveys and do customer profiling
  • Direct, guide and manage the support team
  • Ensure Khalti Support team’s quality assurance
  • Financial Decision Making related to support
  • Maintain memo of all refund and other financial requests

Required Knowledge, Skills, and Abilities

  • Good knowledge of the operation of call center system
  • Excellent communication skills (Both Nepali and English)
  • Excellent product knowledge
  • Excellent marketing skills
  • Good presentation skills

Education + Experience

  • Bachelor’s degree in management preferred
  • Minimum of 3 years’ experience managing a large support team preferred

Apply Instruction

Interested candidates are requested to send their recently updated resume to hrm@khalti.com

Note: While sending your CV via mail please mention the position you are applying for.

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