Established in 2009, eSewa is a household name today. South Asia’s first digital wallet, licensed Payment Service Provider from Nepal Rastra Bank (Central Bank of Nepal), and an ISO 27001:2013 certified, eSewa is a subsidiary company of F1Soft International, a leading FinTech company of Nepal. Team eSewa has been working tirelessly to achieve its vision to create a cashless economy. For this, the company has onboarded more than 150k merchants, 50+ Bank ... s and Financial Institutions (BFIs) and established a wider network of agents nationwide. eSewa is a mobile wallet that allows you to make online and offline payments to merchants, transfer funds to banks and much more.
View Company ProfileCustomer Support Representative
Job summary
-
No. of Vacancy
: 10 -
Job Type
: Full Time -
Offered Salary
: Negotiable -
Gender
: Both -
Career Level
: -
Experience
: - Years -
Apply Before
: 2019-06-02 Closed
Job Description:
Designation: Customer Support Representative
Department: Customer Support Department
We are looking for Customer Support Representative who interact with customers on behalf of an organization.
Job Description:
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that client’s feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Utilizing software and tools appropriately.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Making sales or recommendations for products or services that may better suit client needs.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Adhering to all company policies and procedures.
Education + Experience:
Job Specification:
- Candidates must passed Bachelor’s Degree
- Time Flexibility: Morning, Day, Evening and Overnight shift (Any shift can be assigned).
- Experienced or fresher’s can apply
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Understanding of company products, services, and policies.
- Proficiency with computers, especially with CRM software, typing speed and MS office packages.
- Ability to ask prying questions and diffuse tense situations.
- Strong time management and decision making skills.
- Adaptability and accountability.
Apply Instruction:
Interested Applicant's can send their CV and Cover Letter at careers@esewa.com.np