Launched in 2012, Daraz is South Asia's online shopping and selling destination of choice present in Pakistan, Bangladesh, Sri Lanka, Myanmar and Nepal. Supported by a wide range of tailored marketing, data, and service solutions, the pioneering ecommerce ecosystem in South Asia has 30,000 sellers and 500 brands, serving 5 million consumers. With 2 million products avai ... lable, Daraz offers a diverse assortment of products in categories ranging from consumer electronics to household goods, beauty, fashion, sports equipment, and groceries. Focused on providing an excellent customer experience, it offers multiple payment methods including cash-on-delivery, comprehensive customer care and hassle-free returns. Daraz is owned by Alibaba Group Holding Limited.
View Company ProfileCustomer Support Representative
Job summary
-
No. of Vacancy
: 7 -
Job Type
: Full Time -
Offered Salary
: Negotiable -
Gender
: Both -
Career Level
: Entry Level -
Experience
: 1 Years -
Apply Before
: 2021-02-23 Closed -
Skills
:Customer ServiceCommunicationsCustomer Relationship ManagementExcelManagement
Job Description:
- Manage incoming calls and social media related queries in a timely manner;
- Handle customer inquiries and provide accurate, valid, and complete information by using the right methods/tools;
- Handle customer complaints, obtain and examine all relevant information to assess the validity of complaints and to determine possible causes;
- Provide appropriate solutions and alternatives within the time limits;
- Refer unresolved customer grievances to designated departments for further investigation;
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
- Build sustainable relationships and trust with customers through open and interactive communication by identifying and assessing customers' needs to achieve satisfaction;
- Follow communication procedures, guidelines and policies.
Required Knowledge, Skills, and Abilities:
Main Requirement: Experience with customer-based software and use of the internet for online information and experience in support is preferable.
- Familiar with computers and the Internet.
- Experience in email and communication.
- Hardworking and result oriented.
- A two-wheeler with a valid license preferred.
- Can work on MS office applications.
- Should also have knowledge about digital payments, e-banking, m-banking, and other banking services
- Should be flexible in work timing. Willing to work on off days and public holidays.
- Good written and spoken communication skills.
Work Shift Required: Morning (8 am to 4 pm)
Day (10 am to 6 pm)
Evening (2 pm to 10 pm)
Education + Experience:
- 10+2 passed with command on the English language to communicate mainly in written English.
Apply Instruction:
Interested candidates are requested to send their recently updated resume to vacancy@khalti.com along with a cover letter mentioning your work and academic credentials.
Note: While sending your CV via mail please mention the position you are applying for.