Introcept Nepal thrives to be the game-changer in the industry, implementing open culture and discarding closed work environment. Because, it’s the people who shape us with their ability and skills and help us become better every day. Introceptors come from all backgrounds, but we share the common goal. We have an integrated and collaborative team environment, where we have an uncompromising vision to help you learn, develop, and grow. Rather t ... han just following mediocre practices, we believe in bringing out the industry leadership in you.
View Company ProfileCustomer Success Associate
Job summary
-
No. of Vacancy
: 1 -
Job Type
: Full Time -
Offered Salary
: Negotiable -
Gender
: Both -
Career Level
: Mid Level -
Experience
: 2 Years -
Apply Before
: 2022-04-20 Closed
Job Description:
- Conduct Community Feature Workshops
- Develop professional relationships with existing customers as an “Account manager”.
- Ensure that the customers use all the features and update them about new features.
- Develop Healthy Customer Relationships.
- Enhance Customer Training experience and provide them with solutions that will support their Business.
- Promote Customer Loyalty.
- Train clients about software-online/field visits.
- Collaborate with the team and other departments to ensure overall customer satisfaction for the product.
- Maintain/Improve Renewal numbers as guided by the team Manager.
- Connect with clients through chat, emails, Zoom calls and phone calls.
Required Knowledge, Skills, and Abilities:
- Excellent presentation and communication skills
- Exceptional ability to close sales with new and existing clients & demonstrate performance
- High level of attention to detail and accuracy
- Demonstrated ability to work under pressure
- Ability and willingness to work both in a team as well as autonomously to achieve targets
- Passionate about learning and development
- Knowledge of customer success processes
- Patient and active listener.
- Passion for service.
Education + Experience:
- A bachelor's degree in business, or marketing
Apply Instruction:
Interested candidates fulfilling the mentioned criteria are encouraged to Apply using the Easy Apply Button below. Registered candidates may also apply using Apply Now Button.