Launched in 2012, Daraz is South Asia's online shopping and selling destination of choice present in Pakistan, Bangladesh, Sri Lanka, Myanmar and Nepal. Supported by a wide range of tailored marketing, data, and service solutions, the pioneering ecommerce ecosystem in South Asia has 30,000 sellers and 500 brands, serving 5 million consumers. With 2 million products avai ... lable, Daraz offers a diverse assortment of products in categories ranging from consumer electronics to household goods, beauty, fashion, sports equipment, and groceries. Focused on providing an excellent customer experience, it offers multiple payment methods including cash-on-delivery, comprehensive customer care and hassle-free returns. Daraz is owned by Alibaba Group Holding Limited.
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Job summary
-
No. of Vacancy
: 1 -
Job Type
: Full Time -
Offered Salary
: Negotiable -
Gender
: Both -
Career Level
: Entry Level -
Experience
: 1 Years -
Apply Before
: 2020-02-14 Closed
Job Description:
- Learn Daraz systems and processes as and when guided
- Answer to customer queries and complaints as per Daraz Standard Operating Procedure (SOP). Queries and complaints may relate to order, product or the process
- Call customers to verify orders or to learn about their overall customer experience
- Coordinate with the customer on complaints, escalate the issue to internal department and ensure timely follow- up
- Maintain the call quality and productivity as per the set KPI targets & ensure company compliance
- Suggest improvement areas as per customer feedback and self-analysis
Required Knowledge, Skills, and Abilities:
- Call center experience strongly preferred
- Good in Nepali and English verbal/written communication
- Excellent people handling skills - calm, soft-spoken and persuasive
- Good in system handling skills (MS Office experience)
Education + Experience:
- Minimum Bachelor degree required
- 0-1 year relevant experience in the form of internships or full time job
Benefits:
Benefits
- An international working environment in a start-up setting, and the unique opportunity to learn from industry leaders, including Lazada and Alibaba teams
- Five days working week
Benefit Package:
- Social Security Fund
- Fuel Expenses
- Employee Discount
- Mobile top ups and data pack
- Accidental Insurance
- Medical Insurance
- Full annual health check-up
Apply Instruction:
Please click on the following link and apply for the position: https://bit.ly/2SbiyhX