Innovate Nepal Group (ING) is an investment holding company that focuses on innovating higher education in Nepal by blending international qualifications with local contexts. Due to the pioneering work that we have done in the country, Government of Nepal’s Ministry of Education had in 2014 awarded our Executive Chairman Mr. Sulav Budhathoki, with a Letter of Commendation for advancing the betterment of higher education in Nepal. ING i ... s the sole shareholder of Islington College Kathmandu (ICK; first academic institution in Nepal to offer UK Undergraduate & Post Graduate Degree qualifications) and majority shareholder of Merryland College Biratnagar (MCB; the first academic institution in Biratnagar to offer UK University Undergraduate Degree qualifications).
View Company ProfileCustomer Service Representative
Job summary
-
No. of Vacancy
: 2 -
Job Type
: Full Time -
Offered Salary
: Negotiable -
Gender
: Both -
Career Level
: Entry Level -
Experience
: 2 Years -
Apply Before
: 2020-05-12 Closed
Job Description:
Job Overview:
We are looking for someone with pleasant personality and dynamic professional attitude for our organization. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.
Ultimately, you should be able to ensure that we provide professional and friendly service to all our customers.
Reponsibilities:
- Ensure timely and accurate customer service
- Maintain positive, empathetic and professional attitude towards customers all the time
- Respond to questions and concerns about the organization and guide them to the concerned department if they have any queries
- Handle complaints and specific customers’ requests
- Keeping records of customer’s interactions, phone calls, and complaints
- Maintain an organized and comprehensive filing system
- Maintain required pars of customer services department
- Troubleshoot emergencies
- Perform and undertake all other duties and responsibilities as requested by the Immediate Supervisor
Required Knowledge, Skills, and Abilities:
- Must be able to read, speak, write, and understand the primary language used in the workplace
- Proven work experience as a Customer Service Officer with office management and general administrative tasks
- Proficiency in English (oral and written)
- Solid knowledge of MS Office, particularly Excel and Word
- Excellent communication and people skills
- Good organizational and multitasking abilities
- Problem-solving skills
Education + Experience:
- Minimum Bachelor’s degree
Apply Instruction:
If you believe, you are the one, share us your story along with your updated resume and letter of interest at jobs@ingnepal.com