Launched in 2012, Daraz is South Asia's online shopping and selling destination of choice present in Pakistan, Bangladesh, Sri Lanka, Myanmar and Nepal. Supported by a wide range of tailored marketing, data, and service solutions, the pioneering ecommerce ecosystem in South Asia has 30,000 sellers and 500 brands, serving 5 million consumers. With 2 million products avai ... lable, Daraz offers a diverse assortment of products in categories ranging from consumer electronics to household goods, beauty, fashion, sports equipment, and groceries. Focused on providing an excellent customer experience, it offers multiple payment methods including cash-on-delivery, comprehensive customer care and hassle-free returns. Daraz is owned by Alibaba Group Holding Limited.
View Company ProfileCustomer Service Representative
Job summary
-
No. of Vacancy
: 50 -
Job Type
: Contract -
Offered Salary
: Negotiable -
Gender
: Both -
Career Level
: Entry Level -
Experience
: 1 Years -
Apply Before
: 2019-10-06 Closed
Job Description:
Working Period: 2 Months
- Learn Daraz systems and processes as and when guided
- Assist Digital customers with any questions or issues that arise with their accounts via phone, email, and webinars
- Call customers to verify orders or to learn about their overall customer experience
- Respond to customer support inquiries as quickly and accurately as possible
- Answer to customer queries and complaints as per Daraz Standard Operating Procedure (SOP). Queries and complaints may relate to order, product or the process
- Coordinate with the customer on complaints, escalate the issue to internal department and ensure timely follow- up
- Maintain the call quality, interaction quality and productivity as per the set KPI targets & ensure company compliance
- Suggest improvement areas as per customer feedback and self-analysis
Required Knowledge, Skills, and Abilities:
- Work exposure/ past experience in related field will be an extra advantage
- Call Center experience is strongly preferred
- Good in Nepali and English verbal/written communication
- Ability to work in fast-paced and pressured environment while remaining proactive, resourceful and efficient
- Excellent people handling skills - calm, soft-spoken and persuasive
- Strong organization skills with a problem-solving attitude
- Well-versed in Microsoft office tools
- Excellent written and verbal communication skills
- Having personal bike/scooter and valid driving license will be preferred
- Should be flexible to work in any of the three shifts
Shifts:
- 7 am to 4 pm
- 9 am to 6 pm
- 12 pm to 9 pm
Education + Experience:
Bachelor Degree in any relevant field