As independent CRM, ERP, and complementary technology advisors, we provide unbiased advice on the right solution to meet your business requirements. We regularly review the marketplace to offer you the best of breed technologies based upon your roadmap, features, functionality and overall ability to empower organisations to realise their potential. Taking a pragmatic approach, and leveraging the expertise of our centres of excel ... lence focused on the different and ever-evolving capabilities of the CRM and ERP ecosystem – our deep-level expertise means we can design ‘configured’ solutions using the latest technology, in a rapid manner and keeping the total cost of ownership to a minimum. Whether your goal is to provide a better customer experience, drive more sales or optimise your operations – SeeLogic provides a suite of end-to-end services from project inception to ongoing support and evolution, steering you clear of common pitfalls along the way. We work with you to ensure the technology is embraced by your people, it delivers the results you want and propels you ahead of the competition.
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Job summary
-
No. of Vacancy
: 1 -
Job Type
: Full Time -
Offered Salary
: Negotiable -
Gender
: Both -
Career Level
: Mid Level -
Experience
: 3 Years -
Apply Before
: 2019-07-16 Closed
Job Description:
- Tracking Support Contract via CRM and liaising with Account owners & finance
- Reviewing Support calls and Licence usage with the S&M team looking for potential issues on the clients
- Calling clients periodically – care calls – to ensure all is ok – again looking for changes and issues
- Conducting and reporting on Surveys (CSAT, NPS, VOC) on a regular basis
- Supporting nominated account owners during the annual renewal process
- Review T&M run down to alert client and account managers
- Tracking potential new support contracts from completing projects – including ensuring the new contracts are fit for purpose and come into a play immediately after Go Live
- Creating, compiling and researching for Account Review reports and presentations
- Compiling and drafting regular Client newsletter (min. 4 times per annum) with key internal resources supporting
Required Knowledge, Skills, and Abilities:
- At least 3 years of customer facing experience
- Excellent verbal and written communication skills in English
- Experienced at making pro-active out-bounds calls
- Experience in using CRM or similar systems
- Strong Excel and PowerPoint skills
- Enthusiastic out-going personality
- Attention to detail, especially when multi-tasking
- Team player and good time-management skills
- Great interpersonal and communication skills
Qualifications:
- English
- Business, Marketing or Customer Service qualifications an advantage
Work experience:
- Three years +
Education + Experience:
Bachelors