Founded in 2018 with a vision to redefine hair restoration globally, Folliderm stands as a beacon of hope for those seeking to reclaim their confidence and vitality. Folliderm serves as your ultimate destination for addressing all your hair-related concerns, boasting world-class facilities equipped with cutting-edge technology for hair transplants. At the heart of Folliderm lies a commitment to excellence, driven by a team of passionate experts dedic ... ated to delivering unparalleled results. Our journey began with a simple yet profound belief: that every individual deserves to feel comfortable and empowered in their own skin. From this belief, Folliderm was born – a haven where innovation meets empathy, and where every client is treated with the utmost care and respect.
View Company ProfileCustomer Care Specialist
Job summary
-
No. of Vacancy
: 5 -
Job Type
: Full Time -
Offered Salary
: Negotiable -
Gender
: Both -
Career Level
: Mid Level -
Experience
: 2 Years -
Apply Before
: 2024-12-15 (2 Days Left) -
Skills
:CommunicationsHealthcare
Job Description:
The Customer Support Specialist is responsible for handling outbound calls, chat handling, providing post-operative care support. The ideal candidate will deliver exceptional customer service and ensure a positive experience for all clients.
Key Responsibilities:
- Make outbound calls to follow up with clients regarding their inquiries or appointments.
- Address and resolve clients issues and complaints in a courteous manner.
- Respond to customer inquiries quickly and accurately.
- Provide detailed information and support to clients in real-time.
- Provide post-operative instructions and support to clients after their procedures.
- Ensure clients feel supported and cared for throughout their recovery process.
- Accurately enter customer information and service details into the company’s database.
- Maintain and update client records with precision, ensure all data entry tasks are completed in a tely manner.
Required Knowledge, Skills, and Abilities:
- Excellent communication skills, both verbal and written.
- Ability to multitask and manage time effectively.
- Patient and empathetic attitude towards customers.
- Ability to adapt to changing schedules and work.
- The working schedule will be six days a week, 8hrs a day.
Education + Experience:
- Bachelor’s Degree
- At least 2 years experience in chats and call support.
Apply Instruction:
Interested candidates fulfilling the mentioned criteria are encouraged to Apply using the Easy Apply Button below. Registered candidates may also apply using the Apply Now Button.
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