Innovate Nepal Group

Innovate Nepal Group (ING) is an investment holding company that focuses on innovating higher education in Nepal by blending international qualifications with local contexts. Due to the pioneering work that we have done in the country, Government of Nepal’s Ministry of Education had in 2014 awarded our Executive Chairman Mr. Sulav Budhathoki, with a Letter of Commendation for advancing the betterment of higher education in Nepal. ING is the sole shareholder of Islington College Kathmandu (ICK; first academic institution in Nepal to offer UK Undergraduate & Post Graduate Degree qualifications) and majority shareholder of Merryland College Biratnagar (MCB; the first academic institution in Biratnagar to offer UK University Undergraduate Degree qualifications).

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Counselor/Front Desk


Apply Before : 2020-01-18 (Closed)

Job summary

  • No. of Vacancy
  • Job Type
    Full Time
  • Offered Salary
  • Gender
  • Career Level
    Entry Level
  • Industry
    Education - School & Colleges
  • Experience
    1 Years
  • Location
  • Apply Before
  • Views

Job Description:

  • Greeting and assisting visitors in a friendly manner
  • Receive and process for registration for counselling
  • Professionally handling Education Counseling Wing for abroad
  • Be updated with the information related to various universities and colleges abroad and institutions represented by the company
  • Screening phone call, responding to query and providing appropriate information
  • Developing and maintaining a proper filing system
  • Manage client relationship and expectations
  • Identify and assess the client’s needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Keep records of client interactions, process client accounts and file documents
  • Guiding applicants and troubleshoot emergencies, resolving confusion
  • Assist in the planning and preparation of meetings, conferences and conference telephone calls for Top management staffs
  • Monitor the use of supplies and equipment and maintain the adequate inventory
  • Handle administrative requests and enquiries
  • Adhering to all the safety procedures and keeping the management informed about any kind of unsafe situation
  • Well aware about the immigration policies and provide accurate information to students/clients about study abroad visa & admission process
  • Assisting & communicating other departments whenever necessary and maintaining good working relationships

Required Knowledge, Skills, and Abilities

  • Great interpersonal and communication skills
  • Good organizational, presentable and good posture with multi-tasking abilities

Education + Experience

  • Candidate should be Bachelor graduate and have experience in relevant field

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