Janaki Technology is one of the leading IT organizations in Nepal with scalable products like Sparrow SMS (sparrowsms com) Khalti (khalti com ) and Picovico (picovico com). We are focused on making the ... lives of Nepalese people easier with our services. We are a vibrant team of 80 members and are seeking to add more active members to our team.
View Company ProfileClient Service Officer
Apply Before : 2019-08-10 (Closed)
View: 3215
Job summary
-
No. of Vacancy
: 1 -
Job Type
: Full Time -
Offered Salary
: Negotiable -
Gender
: Both -
Career Level
: Mid Level -
Experience
: 1 Years -
Apply Before
: 2019-08-10 Closed
Job Description:
- Manage and enhance relationships between the company and its clients
- Prepare analytical report and effective plans for the betterment in the marketing department
- Strong co-ordination with Business development and Billing/Delivery Department for the finalization of the system
- Use standard support steps like analysis of issue, support through Any Desk or Team viewer or maintain database for TT
- Monitor support communication sources (email, phone, Viber, WhatsApp etc.) based on defined office hours and off hours
- Facilitate client support calls by providing agendas like (Time allocation for reply, categorization of client, how much time it will take to resolve the problem), follow-up, and all necessary communication)
- Test and validate Sparrow’s System with new features effectively and efficiently
- Make routine payment follow up calls in a systematize way for a proper coordination and good customer relations
- Coordinate, communicate and collaborate with clients to ensure that deals are finalized and implemented with proper MOU
- Provide support services to the existing client base ensuring high usage and renewal of Sparrow SMS products/services
Education + Experience:
Bachelors
Apply Instruction:
Interested candidates are requested to send their updated CV to hrm@janakitech.com