Innovate Nepal Group (ING) is an investment holding company that focuses on innovating higher education in Nepal by blending international qualifications with local contexts. Due to the pioneering work that we have done in the country, Government of Nepal’s Ministry of Education had in 2014 awarded our Executive Chairman Mr. Sulav Budhathoki, with a Letter of Commendation for advancing the betterment of higher education in Nepal. ING i ... s the sole shareholder of Islington College Kathmandu (ICK; first academic institution in Nepal to offer UK Undergraduate & Post Graduate Degree qualifications) and majority shareholder of Merryland College Biratnagar (MCB; the first academic institution in Biratnagar to offer UK University Undergraduate Degree qualifications).
View Company ProfileClient Relationship Officer
Job summary
-
No. of Vacancy
: 1 -
Job Type
: Full Time -
Offered Salary
: Negotiable -
Gender
: Both -
Career Level
: Entry Level -
Experience
: 1 Years -
Apply Before
: 2020-01-09 Closed
Job Description:
The Customer Relation Officer is a great opportunity to be one of the full-time members and position yourself for excellent opportunities for your career growth and to build upon your experience. The position is responsible for maintaining a healthy relationship with clients, deal with their queries and issues, and sell a company’s product or bring in business as per their requirements
Duties and Responsibilities:
- Greeting, assisting visitors, students and guardians in a friendly manner
- Screening phone call, responding to query and providing appropriate information
- Developing and maintaining a proper filing system
- Manage client relationship and expectations
- Identify and assess the client’s needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Keep records of client interactions, process client accounts and file documents
- Understanding client requirement
- Develop and implement appropriate prospect and client-wise negotiation strategies
- Able to work with the development team
Required Knowledge, Skills, and Abilities:
- Excellent interpersonal, administrative and communications skills
- Proficient in spoken and written Nepali and English.
- Excellent customer service skills.
- Ability to arrange and coordinate schedules for reservations
Education + Experience:
- Should have Bachelor Degree.
Apply Instruction:
If you believe, you are the one, share us your story along with your updated resume and letter of interest at jobs@ingnepal.com