F1Soft International Pvt Ltd. is an ecosystem of digital products and services that facilitates Nepali consumers’ access to financial services and enables their inclusion in the formal digital economy, in simple, affordable and secure ways. We are a diversified Digital Financial Services (DFS) holding company with over 17 years of operating experience across various iterations. We have invested over a decade innovating DFS products and serv ... ices and are proud to have developed Nepal’s first-ever Online Payment Gateway and Digital Wallet.
View Company ProfileBusiness Support Representative (BSR)
Apply Before : 2019-08-10 (Closed)
View: 4225
Job summary
-
No. of Vacancy
: 10 -
Job Type
: Full Time -
Offered Salary
: Negotiable -
Gender
: Both -
Career Level
: Entry Level -
Experience
: - Years -
Apply Before
: 2019-08-10 Closed
Job Description:
- Maintaining a positive, empathetic and professional attitude toward Merchants at all times
- Responding promptly to Merchant inquiries
- Communicating with Merchant and BFIs through various channels
- Acknowledging and resolving Merchant complaints
- Knowing our products inside and out so that you can answer questions
- Keeping records of Merchant interactions, transactions, comments and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the Transaction, service process
- Ensure customer, Merchant satisfaction and provide professional Business support
Required Knowledge, Skills, and Abilities:
- Answers incoming Merchant calls regarding product problems, service questions and general client concerns
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
- Update Merchant information in the Merchant service database during and after each call
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
- Impact the company’s bottom line by problem solving and turning clients into repeat customers
Education + Experience:
Bachelors