Dish Media Network Ltd (DishHome) is one of the fastest-growing digital pay-TV operator in Nepal. The company is run by a pool of young and highly qualified professionals. With operations across all 75 districts, the company has high-quality infrastructure for digital satellite broadcasting. DishHome strives ... to create an environment where people can contribute to its corporate culture, business process, and strategic goals.
View Company ProfileAssociate SMS Support Office/ Engineer
Job summary
-
No. of Vacancy
: 3 -
Job Type
: Full Time -
Offered Salary
: Negotiable -
Gender
: Both -
Career Level
: Mid Level -
Experience
: 1 Years -
Apply Before
: 2022-08-10 Closed
Job Description:
- Monitor, operate and troubleshoot the different functions of core billing system and other software.
- Dealer/ Sub dealer/ service franchise/ Technician/ vendor CARE/OSS support.
- Support and configuration of issue related with mobile app and website.
- Monitor and maintain regular log sheet of various problems related to customer support regarding service and provide appropriate solution.
- Coordinate with customer support supervisor/team leads and troubleshoot the problems regarding the service.
- Testing various modules of software before implementation on system.
- End user software implementation
- Testing and QA of various schemes and in-house application before deployment on production environment.
- Preparation of work relevant documents needed for the designing of the tasks.
- Conducting tests and troubleshoot on all system related issues.
- Identification of the technical problems on core system and solve them at earliest possible way.
- Deep understanding of software testing and implementation flow. scheduling assigned responsibilities and ensure its successful completion on the stipulated timeframe
Required Knowledge, Skills, and Abilities:
- Excellent communication, interpersonal and organizational skill.
- Strong analytical, reporting and documentation skill.
- Good at multitasking and undertaking responsibilities.
- Able to handover the assigned task on time.
Education + Experience:
- Bachelor degree on computer science or information technology or closely related field.
- Experience at least 0-1 year is preferred.
Apply Instruction:
Interested candidates fulfilling the mentioned criteria are encouraged to Apply using the Easy Apply Button below. Registered candidates may also apply using Apply Now Button.