The role is accountable for ensuring all activities align with the Cloud Services business direction for globalization and consistency between operational groups. The required skills include experience in technical service delivery, technical systems administration, Public Cloud Operation, and strong interpersonal and communication skills. Candidates should have ITIL training at the Foundation with a focus on Application Architecture or IT Systems.

Responsibilities:

• Perform all work assigned is performed in accordance with client SLAs and Cloud Services management priorities.
• Install and manage cloud-based enterprise applications, peripherals, services, settings, directories, storage, in-house applications, etc. in accordance with cloud standards and project/operational requirements.
• Perform fault analysis and application log debugging to resolve complex issues.
• Take ownership of Incidents and Service Requests within the managed group
• Research and recommend innovative, and automated approaches (whenever possible) for system administration/application admin/ cloud operation tasks to leverage resources and provide economies of scale.
• Participate in the training plan arranged by the Administration Team Leader. Demonstrate self-motivation in managing self-training initiatives (self-study, use of sandpit environments, industry forum membership and participation etc.)
• Perform Application monitoring and management tasks e.g., system monitoring, error detection scripts and procedures, database optimization and background job scheduling.
• Perform Application performance tuning and preventative maintenance.
• Adapt Cloud Services solutions to meet the customer requirements as part of a Cloud Ops team.
• Maintain the documentation and processes of managed Applications Services for administration and support.
• Contribute to documentation relating to Cloud Services Account Management processes as impacted by managed Applications Services changes and development.
• Ensure the availability of managed Applications for use with regular customer and operational KPI adherence reviews as defined by the Cloud Services business.
• Act as a key technical contact for customers and ability to manage customers and deliver to the contractual service level agreement.
• Perform evaluation for root cause of Incidents and instigate actions to correct both the Incident and the underlying cause.
• Proactively propose and implement improvement solutions to common problems.
• Identify and track software versions across the environment. Maintain an inventory of all systems and the software/applications running on them.
• Develop deployment plan and schedule. Determine optimal timing and sequence for patch roll-out. Plan to minimize disruptions to operations and allow time for testing/validation between patches.
• Communicate and notify stakeholders. Inform relevant teams, users, and customers ahead of deployments and outages.
• Verify patch installation and functionality. Confirm patches are installed and operating as expected.
• Continuously improve processes based on metrics and feedback. Analyze results to enhance patch management efficiency and minimize business impact over time.