Support Jobs in Nepal

Job Description:

• Help customers in product deployment and troubleshooting technical issues, both verbally and electronically in a positive, professional, efficient manner
• Document customer issues/resolution/steps taken to troubleshoot and report to the product team
• Capture customer  requirements and common causes of technical issues
• Follow-up on customer issues in a timely manner and monitor them to closure.
• Respond to product-related technical inquiries from customers.
• Provide product demos and walk-throughs to customers.
• Weekly visit to the hospital for taking feedback from the client.
• Weekly phone call to hospital for any issue.
• Timely solve the issue of hospital
• Daily report entry in MiDas PMS
• Daily work status update to Own Implementer head

Required Knowledge, Skills, and Abilities:

• An excellent communicator and collaborative worker.
• Must have good communication skills
• Willing to travel all over Nepal
• Must have two-wheeler with a valid license
• Support background in software or related will be added advantage

Education + Experience:

• Bachelor’s Degree in Information Technology or equivalent experience
• Minimum of 1 years of experience in software implementation and project management.

Apply Instruction:

Interested candidates fulfilling the mentioned criteria are encouraged to Apply using the Easy Apply Button below. Registered candidates may also apply using Apply Now Button.

Job Description:

Project Implementer leads projects where new/old software or technical systems are implemented. They manage a team of implementation (technical support staff) and ensure all of the client’s needs are met throughout the implementation process. This is a skilled position that requires extensive experience in a related field along with a good level of education. Implementation project managers typically work in an office setting but travel often as new projects begin for different clients. Implementation project managers usually work full-time hours and often work overtime in order to meet deadlines as projects close. They report directly to the immediate channel head and work closely with client middle & upper management.

Responsibilities:

• Participate in contract deliverables before contracts are created
• Assess the client’s needs
  • Provide product demos and walk-throughs to customers.
  • Respond to product-related technical inquiries from customers.
• Manage a team of implementation (technical support staffs)
  • Act as the first line of technical support during the implementation cycle.
• Manage conflicts between internal teams and clients
  • Help customers in product deployment and troubleshooting technical issues, both verbally and electronically in a positive, professional, efficient manner
  • Communicating with the clients throughout the software implementation and customization process to obtain feedback and approval.
  • Documenting requirements of clients and communicating it effectively with the technical team to obtain the desired results.
  • Capture customer  requirements and common causes of technical issues
  • Respond to product-related technical inquiries from customers
• Maintains quality service by establishing and enforcing organization standards.
  • Managing and delivering the services required to meet implementation goals at a high level of quality with TEAM APPROACH.
  • Follow-up on customer issues in timely manner and monitor them to closure.
  • A weekly visit to the hospital for taking feedback from the client.
  • A weekly phone call to the hospital for any issue.
  • Timely solve the issue of hospital
  • Timely report on project progress
  • Daily report entry in Project TRACKER
  • Daily work status update to assigned Project FUNNEL
• Provide regular updates to top management about the implementation status.
  • Contributes to team effort by accomplishing related results as needed.
  • Mentoring the team and leading them to successful implementation.

Education + Experience:

• 4+ years of  professional work experience
• Bachelors completed in related field

Apply Instruction:

Interested candidates fulfilling the mentioned criteria are encouraged to Apply using the Easy Apply Button below. Registered candidates may also apply using Apply Now Button.

Job Description:

HMIS Implementation & Support Staff

Support staff/workers manage, maintain, and provide rectifications in the software system to the clients. Their responsibilities include diagnosing and rectifying faults, resolving system issues, and installation and configuration of the hardware and software including the minor levels of networks. This is a position for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support officers troubleshoot technical issues, provide timely customer/client feedback, and support the roll-out of new applications, among other duties. Moreover, technical support officers need to talk to customers/clients directly, as well as maintain a written document of handover.

• Meeting with client to gather information required to customize software systems.
• Communicating with the clients throughout the software implementation and customization process to obtain feedback and approval.
• Documenting requirements of clients and communicating it effectively with the Implementer lead to obtain desired result.
• Act as the frontline of technical support during the implementation cycle.
• Ensuring the implementation phase is carried smoothly.
• Proactively identifying and setting client expectations.
• Speaking to customers/clients to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem/s.
• Following up with clients to ensure the problems/issues is/are solved.
• Managing and delivering the services required to meet implementation goals at a high level of quality in close cooperation with the Implementer lead.
• Coordinate and manage client’s implementation by monitoring deliverables and progress through continuous communication.
• Provide regular updates to the Implementer lead about the implementation status.
• Supporting the roll-out of new applications.
• The ability to manage to multitask
• Daily updating the project planner and reporting to the Implementer Lead.
• Ensuring smooth implementation of assigned works leading them to a success.

Education + Experience:

• 3 years+ of relevant work experience

Apply Instruction:

Interested candidates fulfilling the mentioned criteria are encouraged to Apply using the Easy Apply Button below. Registered candidates may also apply using Apply Now Button.

Job Description:

HMIS Implementation & Support Staff

Support staff/workers manage, maintain and provide rectifications in the software system to the clients. Their responsibilities include diagnosing and rectifying faults, resolving system issues, and installation and configuration of the hardware and software including minor level of networks. This is a position for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support officers troubleshoot technical issues, provide timely customer/client feedback, and support the roll-out of new applications, among other duties. Moreover, technical support officers need to talk to customers/clients directly, as well as maintain written document of handover.

• Meeting with client to gather information required to customize software systems.
• Communicating with the clients throughout the software implementation and customization process to obtain feedback and approval.
• Documenting requirements of clients and communicating it effectively with the Implementer lead to obtain desired result.
• Act as frontline of technical support during implementation cycle.
• Ensuring the implementation phase is carried smoothly.
• Proactively identifying and setting client expectations.
• Speaking to customers/clients to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem/s.
• Following up with clients to ensure the problems/issues is/are solved.
• Managing and delivering the services required to meet implementation goals at a high level of quality in close cooperation with the Implementer lead.
• Coordinate and manage client’s implementation by monitoring deliverables and progress through continuous communication.
• Provide regular updates to the Implementer lead about the implementation status.
• Supporting the roll-out of new applications.
• The ability to manage to multitask
• Daily updating the project planner and reporting to the Implementer Lead.
• Ensuring smooth implementation of assigned works leading them to a success.

Education + Experience:

• 2+ years of work experience
• Bachelors completed in related field

Apply Instruction:

Interested candidates fulfilling the mentioned criteria are encouraged to Apply using the Easy Apply Button below. Registered candidates may also apply using Apply Now Button.

Job Description:

Project Implementer leads projects where new/old software or technical systems are implemented. They manage a team of implementation (technical support staff) and ensure all of the client’s needs are met throughout the implementation process. This is a skilled position that requires extensive experience in a related field along with a good level of education. Implementation project managers typically work in an office setting but travel often as new projects begin for different clients. Implementation project managers usually work full-time hours and often work overtime in order to meet deadlines as projects close. They report directly to the immediate channel head and work closely with client middle & upper management.

Responsibilities:

• Participate in contract deliverables before contracts are created
• Assess the client’s needs
  • Provide product demos and walk-throughs to customers.
  • Respond to product-related technical inquiries from customers.
• Manage a team of implementation (technical support staffs)
  • Act as the first line of technical support during the implementation cycle.
• Manage conflicts between internal teams and clients
  • Help customers in product deployment and troubleshooting technical issues, both verbally and electronically in a positive, professional, efficient manner
  • Communicating with the clients throughout the software implementation and customization process to obtain feedback and approval.
  • Documenting requirements of clients and communicating it effectively with the technical team to obtain the desired results.
  • Capture customer  requirements and common causes of technical issues
  • Respond to product-related technical inquiries from customers
• Maintains quality service by establishing and enforcing organization standards.
  • Managing and delivering the services required to meet implementation goals at a high level of quality with TEAM APPROACH.
  • Follow-up on customer issues in timely manner and monitor them to closure.
  • A weekly visit to the hospital for taking feedback from the client.
  • A weekly phone call to the hospital for any issue.
  • Timely solve the issue of hospital
  • Timely report on project progress
  • Daily report entry in Project TRACKER
  • Daily work status update to assigned Project FUNNEL
• Provide regular updates to top management about the implementation status.
  • Contributes to team effort by accomplishing related results as needed.
  • Mentoring the team and leading them to successful implementation.

Education + Experience:

• 4+ years of  professional work experience
• Bachelors completed in related field

Apply Instruction:

Interested candidates fulfilling the mentioned criteria are encouraged to Apply using the Easy Apply Button below. Registered candidates may also apply using Apply Now Button.

Job Description:

• Act as the frontline of technical support during the implementation cycle.
• Ensuring the implementation phase is carried smoothly.
• Proactively identifying and setting client expectations.
• Speaking to customers/clients to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Following up with clients to ensure the problems/issues is/are solved.
• Provide regular updates to the Implementer lead about the implementation status.
• Supporting the roll-out of new applications.
• The ability to manage to multitask
• Daily updating the project planner and reporting to the Implementer Lead.
• Ensuring smooth implementation of assigned works leading them to success.

Education + Experience:

• 1 year of work experience
• Bachelors completed in related field

Apply Instruction:

Interested candidates fulfilling the mentioned criteria are encouraged to Apply using the Easy Apply Button below. Registered candidates may also apply using Apply Now Button.