Support Jobs in Nepal

Job Description:

•  Client service- monitor and respond to phone requests, email, or chat about technical cases for new and existing customers.
• Technical troubleshooting- handle technical support cases to ensure issues are recorded, tracked, and resolved, and follow-ups are done promptly.
• Implementation of ERP Software.
• Make Sure the Client uses all the features and assure understand modules.
• Ensure Customer Satisfaction.
• Keeping the client's information on software confidential.
• Provide training to clients online or on site as per requirement.
• Follows upon and takes responsibility for unresolved issues or escalations.
• Field visit as a part of support and client’s requirements.
• Assigned client and tasks to juniors.
• Follow up the task assigned.
• Involve in documentation and active resolution process based on such requests.
• Receive handed over task by other shift and handle with prioritizing solutions.
• Take feedback from client at certain interval of time.

Education + Experience:

• Bachelor’s degree in computer science, information technology, or related field.
• Min. 2-3 years in relevant field for mid-level.

Apply Instruction:

Interested candidates fulfilling the mentioned criteria are encouraged to Apply using the Easy Apply Button below. Registered candidates may also apply using the Apply Now Button.

Apply Now

Job Description:

This role is designed to support TechAxis by responding to potential trainees inquiries and ensuring seamless communication, helping us turn leads into successful enrollments.

Key Responsibilities:

1. Inquiry Handling:
   • Respond to inquiries received through our marketing channels.
   • Provide accurate and detailed information regarding course fees, schedules, and curriculum.
2. Lead Management:
3. Maintain and organize leads in the CRM system.
4. Follow up with potential trainees to answer additional queries and assist with their decision-making process.
5. Appointments with course advisors.
6. Coordinate with the training and administrative team to provide accurate information to trainees.
7. Prepare daily and weekly reports on the status of leads and their conversion progress.
8. Suggest improvements for inquiry management processes based on observed patterns.
9. Ensure a positive experience for prospective students by handling inquiries promptly and professionally.
10. Build rapport with potential trainees to create trust and encourage enrollment.
11. Scheduling and Coordination:
12. Reporting:
13. Customer Engagement:

Required Knowledge, Skills, and Abilities:

• Excellent communication skills (written and spoken) in English and local languages.
• Basic knowledge of Sales and Social media marketing
• Ability to manage multiple inquiries efficiently while maintaining accuracy and professionalism.
• Proficiency in using office applications like Word, Excel, and CRM tools is an advantage.

Education + Experience:

• Currently pursuing or recently completed Bachelor’s Degree in Management

Job Benefits:

What We Offer:

• Hands-on experience in lead management and customer interaction in a dynamic work environment.
• Mentorship and training to enhance professional skills.
• Internship completion certificate/ Growth opportunity as per the performance

Internship Duration: 3 months (with the possibility of a full-time role based on performance).

Apply Instruction:

Interested candidates fulfilling the mentioned criteria are encouraged to Apply using the Easy Apply Button below. Registered candidates may also apply using the Apply Now Button.

Apply Now

Job Description:

•  Client service- monitor and respond to phone requests, email, or chat about technical cases for new and existing customers.
• Technical troubleshooting- handle technical support cases to ensure issues are recorded, tracked, and resolved, and follow-ups are done promptly.
• Implementation of ERP Software.
• Make Sure the Client uses all the features and assure understand modules.
• Ensure Customer Satisfaction.
• Keeping the client's information on software confidential.
• Provide training to clients online or on site as per requirement.
• Follows upon and takes responsibility for unresolved issues or escalations.
• Field visit as a part of support and client’s requirements.
• Assigned client and tasks to juniors.
• Follow up the task assigned.
• Involve in documentation and active resolution process based on such requests.
• Receive handed over task by other shift and handle with prioritizing solutions.
• Take feedback from client at certain interval of time.

Education + Experience:

• Bachelor’s degree in computer science, information technology, or related field.
• Min. 2-3 years in relevant field for mid-level.

Apply Instruction:

Interested candidates fulfilling the mentioned criteria are encouraged to Apply using the Easy Apply Button below. Registered candidates may also apply using the Apply Now Button.

Apply Now