You will be responding and assisting in all aspects of customer needs, such as finding, purchasing, downloading, installing, and implementing products, plus order correction or modification.
Resolve purchase and billing issues. Purchases may be made by credit card, PayPal, or invoice.
Work with corporate customers, and stakeholders in establishing invoice accounts, processing purchase orders, and invoicing.
Leverage, and in some cases, customize standard responses created by our native or English speakers. Escalate to native speakers when significant customization is required. Identify gaps in standard responses.
Communicate with the development team, and finance team regarding common customer questions. Work with other departments to maintain product integrity. Escalate support and feature enhancement requests as needed.
Required Knowledge, Skills, and Abilities:
Basic knowledge of Windows and Mac.
Basic knowledge of Windows and Mac text applications (MS Office, Adobe Creative Cloud, etc.).
Basic knowledge of HTML5, and CSS.
Good written and verbal communication skills (English)
Ability to manage multiple tasks and priorities (both supervised, and non-supervised) and work within time targets.
Self-motivated ability to work on a team or individually, organizing one’s workload to achieve prompt, courteous, and accurate responses to requests for help or information from customers and prospective customers.
Good Typing skills (English).
Willing to work in Australia, UK, US, and India shift on a rotational basis and on weekends/holidays.
Willing to work in Australia, UK, US and India shift on a permanent basis and on weekends/holidays.
Education + Experience:
Fresher or any prior work experience is preferred
Interested candidates fulfilling the mentioned criteria are encouraged to Apply using the Easy Apply button below. Registered candidates may also apply using Apply Now Button