Application Support Analyst will be responsible for providing operational support for enterprise applications and database systems. This role oversees the daily requirements for support of the systems leveraged by Business Operations teams to provide support for critical production processes working with engineering and operations teams to identify and fulfill support requirements.
Primary job responsibilities will be to troubleshoot application issues with database scripting and coding in Dot Net, Optimization SQL queries, provide instruction to users of the applications to resolve known issues.
ESSENTIAL JOB RESPONSIBILITIES:
Monitoring the SQL servers using internal tools.
Handling the break fixes and incident management using Dot Net, MS-SQL, VB and MS-Access
Communicating with Auditors from onshore and offshore
Finding Root cause for the incidents (Problem Management)
Enhancements in the application code using Dot Net and SQL
SQL Query optimization
Other Related Responsibilities
Maintains production support documentation library ensuring documents are current, accurate, and available to appropriate groups
Follows and supports IT business processes including change management, configuration management, and disaster recovery and business continuity
Actively participates in Disaster Recovery/Business Continuity planning and testing. Activities to include actual live fail over and fall back exercises
Provides advanced support and direction for the integration of 3rd party systems or applications required to support the business
Implements processes and procedures using the ITIL framework
Works towards continual improvements of process and procedures with a goal of operational excellence.
Other duties as assigned including active participation in Projects related to both the IT department and the company as a whole
Required Knowledge, Skills, and Abilities:
Extensive Experience with Dot Net strongly recommended
Database Experience with MSSQL experience
Proficient in SQL Server, SQL Functions & Jobs and Windows technologies
Experience on MS-Access, SQL Profiler and Query Optimization is recommended
Experience in supporting the ITIL framework
Demonstrable excellent troubleshooting and Communication, interpersonal skills
Ability to work and support off hours
Works with a sense of urgency
Team player with strong desire to assist and share knowledge
Proficient with Microsoft Office Suite (Word, Excel, Power Point)
Ability to work well independently and in a team environment.
Ability to handle multiple tasks, prioritize and meet deadlines.
Strong desire to learn new technologies
Excellent written and verbal communication skills.
Exhibits behaviors consistent with Cotiviti Values.
Education + Experience:
4 to 9 years of relevant experience in an information technology environment, application maintenance & support, exposure on production support
Interested candidates fulfilling the mentioned criteria are encouraged to Apply using the Easy Apply Button below. Registered candidates may also apply using Apply Now Button.
The role of the Support Manager at LIS Nepal Pvt Ltd. encompasses the comprehensive management of the managed service project. This individual will assume the responsibility of coordinating and supervising all tasks associated with LIS Nepal’s international client’s production (hosted) and operational (batch) support. Their purview includes the overall project operations, ensuring the punctual execution and quality of project endeavours, as well as the vigilant monitoring and guidance of team members. Additionally, it should be emphasized that the Support Manager's obligations might extend beyond typical working hours to fulfil essential customer service demands.
Lead the definition of and adherence to standard organization’s support policies and procedures.
Lead support efforts related to creation of client-specific collateral such as support operating manuals etc.
Serve as main point of contact between onshore teams related to all client and support issues.
Monitor client satisfaction and ensure all Service Level Agreements (SLA’s) are consistently met.