Application Support Analyst will be responsible for providing operational support for enterprise applications and database systems. This role oversees the daily requirements for support of the systems leveraged by Business Operations teams to provide support for critical production processes working with engineering and operations teams to identify and fulfill support requirements.
Primary job responsibilities will be to troubleshoot application issues with database scripting and coding
Handling Production Support Requests using Java technologies
Monitoring the Oracle servers using internal tools.
Handling the break fixes and incident management using Java, Spring, Angular JS and Oracle
Communicating with Auditors from onshore and offshore
Finding Root cause for the incidents (Problem Management)
Enhancements in the application code using Java and Oracle
Oracle SQL Query optimization
Other Related Responsibilities
Maintains production support documentation library ensuring documents are current, accurate, and available to appropriate groups
Follows and supports IT business processes including change management, configuration management, and disaster recovery and business continuity
Actively participates in Disaster Recovery/Business Continuity planning and testing. Activities to include actual live fail over and fallback exercises
Provides advanced support and direction for the integration of 3rd party systems or applications required to support the business
Implements processes and procedures using the ITIL framework
Works towards continual improvements of process and procedures with a goal of operational excellence.
Other duties as assigned including active participation in Projects related to both the IT department and the company as a whole
Required Knowledge, Skills, and Abilities:
Extensive Experience with Java, Spring and Angular JS is strongly recommended
Strong Experience with JBOSS Server and JBPM is required
Database Experience with strong Oracle experience
Proficient in Oracle Server and Linux technologies
Experience on Oracle SQL Profiler is recommended
Experience in supporting the ITIL framework
Demonstrable excellent troubleshooting and Communication, interpersonal skills
Ability to work and support off hours
Works with a sense of urgency
Team player with strong desire to assist and share knowledge
Proficient with Microsoft Office Suite (Word, Excel, Power Point)
Ability to work well independently and in a team environment.
Ability to handle multiple tasks, prioritize and meet deadlines.
Strong desire to learn new technologies
Excellent written and verbal communication skills.
Exhibits behaviors consistent with Cotiviti Values.
On call availability – must be willing to carry cell phone and check email during off hours
Must be able to sit and use a computer keyboard for extended periods of time
Flexible schedule to work evenings and weekends, as needed
Travel requirements low – although some travel may be necessary to out of state data center
Education + Experience:
4-year degree or equivalent experience in Information Technologies
4 to 9 years working in a Production Environment.
Interested candidates fulfilling the mentioned criteria are encouraged to Apply using the Easy Apply Button below. Registered candidates may also apply using Apply Now Button.