Update system/network status and work for prompt recovery if any.
Monitor VIP customer's internet/intranet.
Monitor network, system and DR.
Troubleshoot and fix system/network issues during his shift.
Escalate to the transmission team if there are any Physical layer issues.
Escalate to the upper level if he cannot solve any Layer 2 and Layer 3 issues.
Update CRM.
Coordinate and follow up with Transmission departments like fiber/Radio / vsat for the issue.
Coordinate and follow up with upstream providers if any.
Required Knowledge, Skills, and Abilities:
Monitor all servers and services using MRTG, NAGIOS and other software and scripts
Maintain/update the database servers
Take the system backups
Restore the system from backups
Provide mentoring for networking support technicians to improve overall email technology and network support
Liaison with software/fiber/wireless engineers, programmers, help desk, suppliers and operations to ensure timely resolution of problems
Maintain the links with the upstream provider. Coordinate with upstream provider to resolve issues
Monitor the local peering links with NpIX
Monitor the downstream ISP customers and other regular customers. In case of issues, interact with customers and support staff to answer queries, and provide support on all Network related queries, in an attempt to resolve issues within the agreed service level time
Monitor and maintain the National wide network
Monitor all devices and links using MRTG, NAGIOS, and other various customised shell scripts
Troubleshoot and fix various normal routing and switching issues
Support customers with various technical problems on the phone
Provide support to correct system outages after normal hours
Stay abreast of technology changes in software and hardware
Register all issues in CRM and provide trouble ticket numbers. Maintain progress reports on a daily basis and escalate pending issues to the next shift
Improve and provide documentation / Information in order to maintain system availability
Member of the weekly rotating duty roster
Education + Experience:
At least 1+ years of hands-on experience with Cisco devices.
Apply Instruction:
Interested candidates fulfilling the mentioned criteria are encouraged to Apply using the Easy Apply Button below. Registered candidates may also apply using Apply Now Button.
Troubleshoot and fix system/network issues during his shift.
Escalate to the transmission team if there are any Physical layer issues.
Mon... Read More
Update system/network status and work for prompt recovery if any.
Monitor VIP customer's internet/intranet.
Monitor network, system and DR.
Escalate to the upper level if he cannot solve any Layer 2 and Layer 3 issues.
Update CRM.
Coordinate and follow up with Transmission departments like fiber/Radio / vsat for the issue.
Coordinate and follow up with upstream providers if any.
Required Knowledge, Skills, and Abilities:
Troubleshoot and fix various normal routing and switching issues
Support customers with various technical problems on the phone
Maintain the links with the upstream provider. Coordinate with upstream provider to resolve issues
Monitor the local peering links with NpIX
Monitor all servers and services using MRTG, NAGIOS and other software and scripts
Maintain/update the database servers
Take the system backups
Restore the system from backups
Provide mentoring for networking support technicians to improve overall email technology and network support
Liaison with software/fiber/wireless engineers, programmers, help desk, suppliers and operations to ensure timely resolution of problems
Monitor the downstream ISP customers and other regular customers. In case of issues, interact with customers and support staff to answer queries, and provide support on all Network related queries, in an attempt to resolve issues within the agreed service level time
Monitor and maintain the National wide network
Monitor all devices and links using MRTG, NAGIOS, and other various customised shell scripts
Provide support to correct system outages after normal hours
Stay abreast of technology changes in software and hardware
Register all issues in CRM and provide trouble ticket numbers. Maintain progress reports on a daily basis and escalate pending issues to the next shift
Improve and provide documentation / Information in order to maintain system availability
Member of the weekly rotatinFiberg duty roster
Education + Experience:
At least 1 year of Teleport Engineer or experience in similar technologies.
Apply Instruction:
Interested candidates fulfilling the mentioned criteria are encouraged to Apply using the Easy Apply Button below. Registered candidates may also apply using Apply Now Button.