Formulate Operations strategy in line with the company’s overall strategy
Design Operations policies that align with overall strategy
Implement efficient processes and standards
Coordinate customer service operations and find ways to ensure customer retention
Oversee the implementation of technology solutions throughout the organization
Manage contracts and relations with customers, vendors, partners and other stakeholders
Evaluate risk and lead quality assurance efforts
Oversee expenses and budgeting to help the organization optimize costs and benefits
Mentor and motivate teams to achieve productivity and engagement
Report on operational performance and suggest improvements
Member of the Management Team
What’s expected:
To be disruptive & innovative
To lead by example
To perform under pressure
Job Hours: Monday to Friday – 9:00 AM to 6:00 PM
Required Knowledge, Skills, and Abilities:
Familiarity with all business functions including HR, finance, supply chain and IT
Experience with implementing IT systems
Knowledge of data analytics and reporting
Good with numbers and financial planning
Outstanding communication and negotiation skills
Excellent organizational and leadership ability
Analytical mind
Problem-solving aptitude
Proficient verbal and written skills in English
Education + Experience:
BSc/BA in Business, Computer Science or other relevant field
Proven experience as Head of Operations, Operations Director or similar leadership role
Job Benefits:
Other Benefits: PF, Gratuity, Health and Accidental (GPA) Insurance, CUG SIM Card (Talk time and Data Pack), 5-day work week, ESOP for Employees working more than 3 years.
Apply Instruction:
Please email your Resume / CV along with a Cover Letter to hr@sastodeal.com
Please mention the position you are applying in the email Subject Line itself. Deadline to apply is 5th of July, 2020.
This position is part of HLE Nepal, and will be required to work for one of our top outsourcing partners.
Who you are:
Have a high aptitude for numbers
Have strong attention to detail
Have advanced Microsoft excel skills & Microsoft word skills
Excellent online research skills
Be well organised and have strong task management and prioritisation skills
Be able to work effectively in a high paced environment
Welcome feedback and accountability from other team member;
Be able to converse with sophisticated clients
Have an interest in personal development and reading outside of your professional life
Have a genuine desire to help people make superior mortgage, money management and property decisions
Become an expert on the use of the CRM applications and all software required in the operation of the role
Excellent communication in English, both in written and verbal
Required Knowledge, Skills, and Abilities:
Some of other desirable skills to have;
A background with tax, finance, or property in Australia
Experience Microsoft applications (Teams, Dropbox, Office), Zoho
Proven customer management skills
Experience working for western-based clients
Some of the exciting stuff you’ll be involved in:
Support nbsp;Property Planners with client management including emailing updates to active clients notifying them of progress and booking strategy meeting
Assist Property Planners with new lead management including sending template emails and calendar invites and confirming appointments.
Follow up clients for outstanding documents.
Liaise with Mortgage Brokers (based in Melbourne team) or credit analyst (based in Nepal team) for borrowing capacities for clients
Complete comparable property searches
Populate draft Property reviews
Capture data from needs analysis and questionnaire and inputting these into reports including cash flow, Mortgage Strategy, Property Strategy and Portfolio Plan.
Complete weekly reporting and update processes and templates
Education + Experience:
B. Com./BBS completed
Job Benefits:
The Benefits of Joining us!
Get to work with one of our top outsourcing partners
Competitive remuneration provided which is negotiable based on skills and suitability
A secure long-term role
Paid annual leave and sick leave
Paid maternal and parental leaves
A 5-day work week except for 1 Sunday of the month
An environment that values continuous learning and development
Office-sponsored daily breakfasts and other benefits
Recreation room to unwind and chill!
Parties and events – we want you to have some fun at work!
Work Hours: 6:00 am to 2:00 pm, non-negotiable (including 1-hour lunch break)
The detailed Position description will be discussed during the face-to-face interview.
Apply Instruction:
Sounds like an opportunity for you? Send us your resume and cover letter to recruitment homeloanexperts.com.au with the subject line "Career: PP Coordinator", addressing all the essential requirements.
Due to the high volume of applications received, we regret that only short-listed candidates will be contacted. Also note that we are working from home currently due to the Covid-19 lockdown, and will continue to do so in the coming months.
