Hitachi Energy is co-creating global and local solutions to solve the global challenge of an inclusive and equitable carbon-neutral future. We achieve this across industries, geographies and for every step on each customer’s unique journey. It is crucial that we take on the challenge of accelerating the pace of change and this will need our unwavering energy. Developing and deploying our technology and solutions, combined with our expertise, co ... ntributes to long-term customer value creation and a real and positive human impact. Electricity will be the backbone of the entire energy system. Together with customers and partners, we are shaping collective action to provide the needed technologies, new ways of thinking and new ways of working. By combining advanced digital solutions and services, such as Hitachi Lumada, with our energy platform, that is built on unique domain expertise and experience, we are helping to make the energy system more resilient and secure.
View Company ProfileSupport and Implementation Engineer
Job summary
-
No. of Vacancy
: 1 -
Job Type
: Full Time -
Offered Salary
: Negotiable -
Gender
: Both -
Career Level
: Mid Level -
Experience
: 2 Years -
Apply Before
: 2022-08-05 Closed
Job Description:
A Support and Implementation Engineer is responsible for implementing and L1 support of the application. S/he is responsible for maintaining the user system and troubleshooting the issue in the internal team machines.
- Implement and install application on the test and production environments.
- Perform any other job-related duties incidental to the work.
- Troubleshoot and diagnose customer reported issues on the different levels of solutions (i.e., Database, Application, Network, Communication, and Integration Interfaces Levels).
- Configure the new setup for new joiner.
- Troubleshoot the Issue in the Internal Team Systems.
- Perform L1 Support
- Act positively and respond promptly to the customer’s requests/tickets.
- Properly escalate unresolved issues to appropriate internal teams.
- Properly manage and check the workflow status of raised ticket to match SLA.
- Prepare, review, and ensure accuracy of technical documentation.
- Prepare monthly and OnDemand report of the Ticket status.
- Prepare monthly and OnDemand report of the IT inventory.
Required Knowledge, Skills, and Abilities:
- Good Knowledge to work in Cloud Environment.
- Good knowledge of Web Application Hosting.
- Good Knowledge of Webservers (IIS, Apache, Nginx etc.)
- Good Knowledge of Relational Databases (MSSQL, MYSQL, PostgreSQL)
- Experience with the Jira Helpdesk and Ticketing system
Education + Experience:
- Minimum of bachelor’s in Computer Science or any other relevant field with hands on Experience.
Apply Instruction:
Interested candidates fulfilling the mentioned criteria are encouraged to Apply using the Easy Apply button below. Registered candidates may also apply using Apply Now Button