Asian Paints (Nepal) Pvt. Ltd. started its operation in 1983. It is a subsidiary company of Asian Paints Ltd. in India. It is the largest paint company in Nepal with its manufacturing facility located at Hetauda Industrial Estate. Certified under ISO:9001 and ISO:14001, the company also has certification of approval for most of its products from Nepal Bureau of Standards and Metrology. The company has been a clear pioneer of innovation in Nep ... al. It leverages its worldwide experience to deliver products of international quality & range to the Nepali consumers at a reasonable price. Asian Paints manufactures complete range of decorative products. The outlets are spread across all the major towns of Nepal. We believe in protecting our environment. Hence, we do not use any raw material which contains Lead, Arsenic, Mercury or Chromium or any other harmful elements. We are further working towards coming out with paints products having less amount of Volatile Organic Compound (VOC). Our factory operates with Effluent Treatment Plant which ensures that the water we discharge in the sewerage is cleaner and free of harmful elements.
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Job summary
-
No. of Vacancy
: 1 -
Job Type
: Full Time -
Offered Salary
: Negotiable -
Gender
: Both -
Career Level
: -
Experience
: 8 Years -
Apply Before
: 2020-09-22 Closed
Job Description:
- Create a distinct service & after sales support module for Asian Paints Bath Business including the back end logistics
- Reporting documentation, resolve customer complaints within resolution TAT and maintain customer satisfaction score
- To ensure regular skill development training program conducted for the Service Technicians – both functional and behavioral – to create a service team with dedication on Customer Delight
- To handle customer complaints and ensure resolution and quality of complaint closure
- Managing set of Service Coordinator and Technicians – on roll / off roll
- Spare FG Management – New item /Replacement item Logistics
- Quality & Product feedback collection from Influencers
- Conducting meets and service camps
- Maintaining prescribed ISO 2015 / ISO 14001 standards in operation
- Extensive travel to market / customer / dealer sites across Nepal
- Big Data analysis – Documentation – Reports
- Functional initiatives to enhance trust of Network & Influencers
- "Support to Technician:
- Helping Technicians on more complex complaints
- Visiting consumers’ site along with Technicians on random basis to understand their ways of working "
- Support sales on business development area wherever required
- Plumber Meets – To brief on function and technicality of new / existing products
- Product Features – Collecting feedback and plumber requirements – Shop meets as per customer requests
- Product panel display – At distributor / dealer / sub-dealer’s counter and at all showrooms - Allotting technicians and monitoring completion of this activity within set SLA
Required Knowledge, Skills, and Abilities:
Functional Competencies
- Strong customer service abilities
- Technical acumen
- FMCG or Consumer Durables Sales Background can also will be considered
- Problem-solving
- Patient and able to handle difficult situations
Age: Below 40 years
Reporting to: Business Head (Bath Business)
CTC: as per company rules
Education + Experience:
- Graduate in Engineering with technical understanding
- 8 yrs Customer Service experience in Sanitaryware or CP Fitting or consumer durable
Apply Instruction:
If you find you are eligible for the mentioned position, please send us your resume along with an application letter at hrnepal@asianpaints.com.np by 27th September 2020. In the subject of the mail, please mention the Designation you are applying for.
This is for Nepalese applicants only.