Dharma Adventures

Dharma Adventures

Travel Agents / Tour Operators

Kathmandu

Dharma Adventures is a niche Destination Management Company, offering personalized services to clients looking for life changing experiences in Bhutan, India, Nepal and Tibet. We have been operating in the Himalayas since 1991, growing steadily while ensuring that the qualities of our services remain high and the product, top notch. The principles on which Dharma Adventures was founded - safety, hygiene, environment protection and adaptability, have always b ... een the backbone of the company. Our aim is to provide visitors with every kind of viable adventure that the Himalayas can possibly offer. Agile, knowledgeable and efficient field staffs, top of the line equipment and well maintained vehicles are our assets.

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Senior Manager Operations

Apply Before : 2020-01-12 (Closed) View: 2715

Job summary

  • No. of Vacancy
    : 1
  • Job Type
    : Full Time
  • Offered Salary
    : Negotiable
  • Gender
    : Both
  • Career Level
    : Senior Level
  • Experience
    : 10 Years
  • Apply Before
    : 2020-01-12 Closed

Job Description:

Responsibilities:

  • Lead and develop the team in delivering operational services at agreed service levels consistent with company standards.
  • Supervise daily operations of the department. Address operational issues and concerns in a timely manner, and ensure that that the department’s tasks are executed in smooth and efficient manner.
  • Ensure a high level of cooperation/communication/coordination between Operational team and other departments with all functions in the organization. 
  • Provide performance counseling where necessary, both reactively to improve performance and proactively to foster professional development
  • Make / coordinate bookings as and when required and ensure that the booked services are delivered as promised. 
  • Monitor and report on all issues pertaining to the operation, escalating to the Senior Management as and when required. 
  • Generate operational reports for management as needed.
  • Respond to all urgent incidents reported by field staff, partners or operation officers.
  • Ensure all guides, tour leaders and relevant parties receive up to date tour information.
  • Perform duties as per the directions of the Sr. Management. 
  • Safeguarding of Company assets

Required Knowledge, Skills, and Abilities:

  • Sound knowledge of MS Office – especially MS Excel.
  • Ability to fluently communicate in both English & Nepali (verbally and written) is a must
  • Self-motivated, resourceful, highly independent, innovative, creative, and results-oriented
  • Dynamic, outgoing, with excellent interpersonal skill and with the ability to take initiative and carry out assigned jobs to completion 
  • Manage time and resources well and demonstrate good organizational and strong leadership ability 
  • Candidate must have an experience in working within a travel agency operations and a deep understanding of hotel, flight, car bookings and creating packages
  • Be able to build relationships and maintain existing connections with travel suppliers i.e. Hotels, Airlines, Car rental companies, guides etc.
  • Experience in handling air bookings and ticketing is preferred.

Education + Experience:

  • Minimum Bachelors degree – preferably in Travel & Tourism (BTTM)
  • Minimum 10 years experience in a similar role.

Benefits:

  • Attractive Remuneration, Yearly review, Bonus, Incentives, Tips and end of service gratuity and other allowances like transport, child etc. (subject to eligibility).  
  • Comprehensive benefit package that includes:  medical insurance, whole body care package, general dental package (annually) to staff and their eligible dependents.
  • Group Accidental Insurance: group accidental life insurance, accidental death and disability insurance, and workers' compensation insurance.

Apply Instruction:

Interested candidates meeting the above requirements are requested to apply in confidence with a resume and a recent PP size photo to HR@dharma.com.np by 12 January 2020

Note: Please mention clearly position applied for and expected salary.

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