Launched in 2012, Daraz is South Asia's online shopping and selling destination of choice present in Pakistan, Bangladesh, Sri Lanka, Myanmar and Nepal. Supported by a wide range of tailored marketing, data, and service solutions, the pioneering ecommerce ecosystem in South Asia has 30,000 sellers and 500 brands, serving 5 million consumers. With 2 million products avai ... lable, Daraz offers a diverse assortment of products in categories ranging from consumer electronics to household goods, beauty, fashion, sports equipment, and groceries. Focused on providing an excellent customer experience, it offers multiple payment methods including cash-on-delivery, comprehensive customer care and hassle-free returns. Daraz is owned by Alibaba Group Holding Limited.
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Job summary
-
No. of Vacancy
: 1 -
Job Type
: Full Time -
Offered Salary
: Negotiable -
Gender
: Both -
Career Level
: Entry Level -
Experience
: 1 Years -
Apply Before
: 2020-04-09 Closed -
Skills
:AnalyticalCommunications
Job Description:
- Works with supporting departments and encourages cross functional support
- Communicates daily with feeding facilities to ensure a proper plan is set
- Satisfying the customers at hub by answering their queries and complaints as per Daraz SOPs and manage the after sales flow for walk in customers
- Handling irate customers by using soft skills
- Educate the customer on Daraz and all marketing related material
- Optimize member experience by managing flow throughout the hub
- Ensure compliance with policies and procedures across all aspects of operations, including proper documentation and billing practices
- Serve as a leader of Daraz culture and values at the Hub
Required Knowledge, Skills, and Abilities:
- Technical and analytical skills
- Should be a team player and initiative with good decision making/Judgement
- Excellent communication skills
Education + Experience:
- Minimum Bachelors Degree or equivalent
- Minimum 1 year of experience in related field
Benefits:
- An international working environment in a start-up setting, and the unique opportunity to learn from industry leaders, including Lazada and Alibaba teams
- Work closely with country and group level management to build e-commerce in Nepal
- Hands-on experience in leading a team and growing a business
- Benefit package: Social Security Fund, Fuel Expenses, Employee Discount Voucher, Mobile top ups and data pack, Accidental Insurance, Medical Insurance, Full annual health check-up