ADZON

ADZON

Direct Sells / Marketing Services

Kathmandu

Software/IT ...

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Customer Service Associate

Apply Before : 2020-08-14 (Closed) View: 4915

Job summary

  • No. of Vacancy
    : 2
  • Job Type
    : Full Time
  • Offered Salary
    : Negotiable
  • Gender
    : Both
  • Career Level
    : Mid Level
  • Experience
    : 1 Years
  • Apply Before
    : 2020-08-14 Closed

Job Description:

Adezon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Adezon customers. This vital position requires an independent team player, action-oriented, flexible and problem-solver individual. CSA is a highly customer focused role where the ability to empathize with and prioritize customer needs is crucial. And it also demands having strong interpersonal skills able to deal with diverse customer base.
 

Roles & Responsibilities

  • Assist customers in expediting orders and correcting post-sales problems
  • Communicate with customers primarily through e-mail, chat and phone
  • Utilize a variety of software tools to navigate customer accounts, research and review user policies
  • Communicate effective solutions in a fun and fast-paced environment
  • Participate and focus actively on Inbound sales and Outbound sales
  • Maintain regular and reliable attendance, including the daily schedule as assigned

Required Knowledge, Skills, and Abilities:

  • Excellent communication skills (written and verbal)
  • Ability to communicate correctly and clearly with all customers
  • Excellent documentation skills
  • Good comprehension skills – ability to clearly understand and state the issues customers present
  • Ability to concentrate – follow customers issues without distraction to resolve the issue
  • Working skills in MS Office (Word, Excel primarily)
  • Problem Solving Skills
  • Ability to quickly and effectively prioritize work time in various departments to meet business need
  • Ability to maintain composure in highly escalated situations

>Note: Candidates must have their own laptop. 

Education + Experience:

  • +2 level completed in any stream from recognized institution.

Apply Instruction:

Aspirants are requested to send their updated resume with cover letter to jobaxlenp@gmail.com with Subject  'Customer Service Associate at Adezon.

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